Cold Calling: Nearly Everything You Need To Know

Reading time: 13 minutes Yup, despite what many say, cold calling still works. This is why we created this guide so you can ace your cold calling strategy, from getting the call right to perfecting your script.

Customer satisfaction metrics you MUST measure

Reading time: 7 minutes 96.3% of all unhappy customers just keep quiet and never go back to you. If you don’t know if they are satisfied, how do you improve? Start measuring these metrics today.

What are outbound call centers and why do they matter?

Reading time: 7 minutes It’s a popular myth that outbound calls are dead, but it can still be an effective lead generation method. We discuss its definition, benefits and metrics, and whether you should use outbound call centers.