22  April 2020

What are the Differences between Novocall and Callpage, and how Novocall suits your businesses best.

Looking for a Callpage alternative? How is Novocall different from Callpage and when to use which? Let’s take a comparison to uncover.

 

You are reading the Business Development, Services and Marketing (BDSM) Blog. Named to reflect the punishing amount of discipline required to master the core tenets of the industries we service, we blog about current affairs, industry tips, tech developments and more.

     Written by

    JJ Huang

    Co-founder

When it comes to business, and the race is on to “win” more customers, it’s normal for a company to aim for the highest: wanting their teams to work faster and complete more tasks, but still maintaining the quality of the outcome. This is why Novocall and Callpage created call-back service software: tools to help businesses communicate faster and more personally with customers without complicating your team’s work.

But as both call-back software offer great service, it’s important to have more insights about the products and how they work, to identify which software can add specified value that your company needs.

Below, we break down the features, integration, pricing and more to help you make your decisions.

 

How do Callpage and its alternative, Novocall, compare?

 

Table of comparisons Novocall vs. Callpage

Features Callpage Novocall
Auto-Dialer ✔️ ✔️
Automatic call distribution ✔️
Automatic lead distribution ✔️
Messaging Apps Integration ✔️
Native CRM Integration ✔️ ✔️
Call List Management ✔️
Call Recording ✔️ ✔️
Call-back Scheduling ✔️ ✔️
Contact History ✔️ ✔️
Google Calendar Integrations ✔️
Outlook Calendar Integrations ✔️
Webhooks ✔️
CRM Integrations ✔️ ✔️
Agency Dashboard ✔️
Engagement Analytics ✔️ ✔️
Lead Capture ✔️ ✔️
Lead Distribution ✔️ ✔️
Mobile Integration ✔️ ✔️
Performance Report ✔️ ✔️
Third Party Integration ✔️ ✔️
Visual Analytics ✔️ ✔️
Website Integration ✔️ ✔️
Countries Supported 18 42

 

 

Both Novocall and Callpage here offer similar features such as:

1. Click-to-Call / Call-Back
2. Call Scheduling
3. Call Tracking

 

Click-to-Call Feature

Click-to-Call is a way to let people connect with a company representative by phone when they are browsing your website or app. It simplifies the connection process for your website visitors when they want to contact you.

 

 

 

When your customer clicks on the call-back widget, they’ll be prompted for an instant call-back by inputting their phone number. Once a customer’s phone number is entered, it will ring your company call reps, and after a company rep answers, it will call your customer.

This Click-to-Call feature of Callpage allows you to call-back customers within 28 secs, and Novocall does it in 20 secs, while giving insight about the people you are talking to.

 

 

Both call-back service software use a round-robin system to automatically distribute calls to your team based on their availability.

However, Novocall provides a far greater reach for bigger businesses with international dealings. When it comes to number of countries supported, Callpage supports calls for 18 countries, while Novocall supports calls from 42 countries. This means that prospects in your neighbouring countries that are interested in your product or service can be connected via Novocall and be sold to as well.

Other than that, since statistics show that 71% of people globally choose text over a call, aside from phone call-back service, Novocall also gives other solutions for your customer to choose how they would like your call rep to reach them by integrating with Whatsapp, Line or Telegram.

Call Scheduling

The call scheduling feature allows customers to arrange for a call at a later time. The feature helps you to automate scheduled calls, meaning that phone calls that will be made automatically when both parties are available. This ability to seamlessly schedule calls when you’re unavailable is a must-have for call-back software.

 


 

After working hours, the pop up widget will show a call-back schedule to your customer, and once someone scheduled a call-back, you’ll receive an email notification. 5 minutes before the call, an SMS reminder will also be sent to your customer and your company rep.

To manage your call rep timetable, Callpage offers its native calendar. While on the other hand, Novocall offers both a native calendar as well as Google and Outlook calendar integrations to help schedule calls more easily for your teams.

Call Tracking

Another important feature for your company reps is one that helps keep track of their customers— providing valuable data to figure out which marketing strategies are working for your company.

 

The call tracking feature works by utilizing technology that tracks exactly where your traffic came from. By integrating with tools like Google Analytics and Google Ads, you will be able to get insights into the source of your traffic, the keywords that your callers used, and even tell you URLs that are converting the best. This data can be used for your marketing and sales teams to measure the success of various advertising campaigns, and help you make real time improvements to your marketing strategy.

To help optimize future marketing initiatives, Novocall and Callpage are both integrated with other advertising tools in addition to their native reporting. Integrations to CRMs such as Hubspot however, helps sales and customer service processes.

Novocall vs Callpage Integration Table

Novocall Callpage
Google Analytics ✔️ ✔️
Google Ads ✔️
Facebook Ads ✔️ ✔️
Slack ✔️ ✔️
Flock ✔️

 

Price plans of call-back services

Novocall vs Callpage Pricing

 

 

Here is Novocall pricing package:

  • Professional: $49 per month
  • Team: $149 per month
  • Business: $ 349 per month

 


 

Callpage pricing plan:

  • Basic: $0 per month
  • Professional: $159 per month
  • Premium: $379 per month

For price plans, Callpage offers a starting plan for free with limited ±15 calls per month and Professional plans for $159 for 150 calls compared to Novocall it’s more expensive considering Novocall offers a team package for the same limit of calls only for $149.

 

Reasons Why Our Customers Choose Novocall

 

A Callpage alternative that’s easy to install and set up

You only need 5 minutes to install the Novocall call-back widget to your website. In a capterra review, Mark H said that Novocall is incredibly easy to set up, and he didn’t encounter any glitches in the process.


 

 

Capture more sales quickly with a click-to-call widget

Using instant call-back and call scheduling features, Novocall aims to help companies to not lose their potential leads even when the rep is unavailable. A review on Capterra said that Novocall allows companies to capture leads by allowing the visitor to connect with company reps quickly, thus reducing lost sales opportunities.


 

Building brand credibility and trust

One of Novocall’s goals is to help companies to reach and connect with their customers, without putting the customers on hold. Mohammad D shared that his experience with Novocall, that it increased his company credibility and consequently, boosting their conversion rate.

 

Making the right decisions for your call-back service

As a business, you want solutions that are faster, more efficient, and give you more value for the amount you spend.

Novocall connects you to customers faster than other solutions—at 20 seconds, has more affordable price plans suited to the size of your company, and lets you offer a wider range of lead capture options that your customers prefer, with our messaging app integrations.

With support spanning 42 countries, our Callpage alternative allows more companies to reach out to an even wider customer base globally. Take your first step to joining the growing Novocall family—at no risk—and schedule a demo with us to see for yourself how we can help your business.

 

You are reading the Business Development, Services and Marketing (BDSM) Blog. Named to reflect the punishing amount of discipline required to master the core tenets of the industries we service, we blog about current affairs, industry tips, tech developments and more.

     Written by

    JJ Huang

    Cofounder

Communication Enablement Technologies to Remove Business Friction

Products

Conversations

Call-Back Features

How It Works

Pricing

 

Copyright © 2020 Novocall. All rights reserved.

Privacy Policy               GDPR               Sitemap 

Conversations

Automate calls from customers
Learn more →

TimeSync

Communicate better with smart scheduling
Learn more →

Share This