So, you’re looking for alternatives to Salesforce and want to know which you should use? Which features should you look out for in your ideal CRM? Let’s see, shall we?

Lead response time is perhaps one of the least talked about metrics. So what do you need to know about it? And why is it important to you?

Sales acceleration sounds like a big word, but it’s a LOT simpler than you think! In this article, we explain what it is and how it can benefit you.

The answer to this question seems simple enough. But you’ll be surprised by the sheer number of people who don’t understand it well enough. Let’s find out what conversation rate truly means.

CRM seems to be a buzzword among businesses nowadays. But how well do you really know it? A do you know why it’s so important?

I’m sure we all know how important this is, but how many actually do it properly? Here are some easy ways you can generate leads.

96.3% of all unhappy customers just keep quiet and never go back to you. If you don’t know if they are satisfied, how do you improve? Start measuring these metrics today.

Satisfying your customers can be hard. But it doesn’t have to be. Here are the 10 simplest ways you can improve your customer satisfaction.

The term “SIP calling” can sound daunting. What does it mean? What do you use it for? Fret not. We’re here to break it down just for you.

TimeSync is a scheduler built to improve remote communications. How does it benefit various industries? And how does it benefit all your business functions?

We look at the numbers for a comprehensive analysis on the benefits of a call-back system, and its use for your sales and marketing needs.

Let’s dive into some reasons why call-back helps you improve your customer service experience and manage your contact center operations better.