5 ways to handle inbound calls for amazing customer service

5 ways to handle inbound calls for amazing customer service

Today, when most of us connect to our service providers through emails, live chat, texts, and social channels, do the call channel still exist, or are they a thing of the past? Well, talks are rife that calling service is no more required for customer service....
Live chat VS Callback

Live chat VS Callback

Both live chat and callback are widgets you place in your site. Both can help you with real-time client contact. Which is better?

Why Calls might still be better than Live Chats?

Why Calls might still be better than Live Chats?

Here’s a contrarian view, calls are still better than chat. A couple years ago, live chats were the hype. Many companies felt that it was the most promising communication tool for businesses as the world went mobile-first and millennial became a consumer priority.