Inbound calls

Tips and advice on inbound calling to generate more leads.

11 Factors Influencing First Call Resolution (FCR)

Reading time: 9 minutes First call resolution helps in monitoring a company’s customer service and ability to resolve customer issues. This post covers factors that influence first call resolution.

8 Effective Ways to Handle Angry Callers

Reading time: 6 minutes Feeling at a loss for words whenever you encounter a frustrated customer? Don’t worry, you aren’t the only one. Let’s find out 8 ways you can handle angry callers.