5 ways to handle inbound calls for amazing customer service

5 ways to handle inbound calls for amazing customer service

Today, when most of us connect to our service providers through emails, live chat, texts, and social channels, do the call channel still exist, or are they a thing of the past? Well, talks are rife that calling service is no more required for customer service....
How to nail your call follow-up – 7 sample scripts

How to nail your call follow-up – 7 sample scripts

Calls calls calls, always the one thing that is difficult to do. We have given you tips and tricks on how to handle a cold call in the past. As many of you would already have known, a cold call is not the end of the pipeline, what follows next is a follow-up call.