8 July 2020

New Novocall Conversations Feature: Outbound Calls

This new feature allows your sales reps to make outbound cold calls. But that’s not all it can do. Find out how this fits into your entire lead management process.

     Written by

    Nigel Seah

 Digital Marketer

Nigel is a digital marketer at Novocall. When he’s not busy writing articles for Novocall’s blog, he spends his time learning about new languages and cultures.

When it comes to lead generation, inbound strategies seem to have dominated the conversation.

And for a good reason. They drive amazing results.

But with 82% of buyers accepting meetings when sales reps reach out to them, it would be a mistake to undermine the effectiveness of a good outbound call strategy.

This is why we built a suite of outbound call features for Novocall Conversations!

 

Novocall Conversations dashboard where the outbound call feature can be found.

You can access our new outbound call feature here!

 

Our new outbound call feature can be found on the side menu on your Novocall Conversations dashboard.

Let’s take a look at what these features can do for you!

 

All outbound call features

1. Make outbound cold calls

 

The dialler in Novocall Conversations where sales reps make outbound calls.

The dialer in Novocall Conversations where sales reps make outbound calls.

The new feature comes with a built-in dialer where your sales reps can dial the numbers of your potential leads. This allows your reps to make the calls directly from your Novocall Conversations software.

On the dialer page, your sales reps can even leave comments for other members of the sales team to note. But we’ll talk more about that in a bit 😉

 

2. Save contact information into the system

 

Contact Detail screen where your sales reps can save the numbers of your leads.

Save your leads’ contact information on the “Contact Details” page!

Should these people express interest in your product, you can even save their numbers in the system itself. Say, for example, your outbound lead Samantha Wilson (as seen in the above screenshot) is interested in your product and you want to save her contact.

All you need to do is just click the “view” button and you will be brought to the “Contact Detail” screen. You can record information such as your leads’ full names, phone numbers, and email addresses.

The “Contact Detail” screen even logs down all the outbound calls.

You can access the information you just recorded via the “Leads” tab on the side menu.

 

Your leads' contact information can be saved and later accessed via the Leads tab on the side menu.

You can access your leads’ contact information via the Leads tab on the side menu.

As you can see, all of Samantha’s information has been recorded in the system.

 

3. Archive comments about your outbound leads

As we’ve mentioned above, your sales rep can write down some information about a particular for future reference. These comments can even be used for other members of your sales team to take note of if needed.

 

Record and save comments about the lead to keep track of specific information regarding the lead.

Record information about the leads so that other members of your sales team can access it!

The dialer screen also allows your sales reps to write down any comments they may have about your leads in the comments section.

 

The comments written about your leads can be accessed by clicking

The comments written about your leads can be accessed on the “Leads” tab on the side menu.

 

Once your sales reps have saved their comments, they can access their notes again by clicking on the “Leads” tab on the side menu and click on “View”.

 

A pop-up that shows up after clicking “Follow Up” revealing the saved comments.

Where you can find the comments about the lead.

 

4. Integrated with CRM

Novocall Conversations is integrated with some of the largest CRM tools there are out there. This includes Salesforce, Hubspot, and Zapier.

 

Your lead's profile has been automatically created in Hubspot.

As you can see, Samantha’s details have been automatically logged into Hubspot!

 

This feature allows your CRM tool to automatically create a contact profile in its system. This makes it easier for your different business functions to access the information.

 

5. Record your calls

Page where users can activate the call recording feature via outbound call settings.

Users can activate the outbound call recording feature to review their conversations!

 

With this feature, your sales reps can record your calls with your leads and prospects and review them later.

This can provide in-depth insights into your target audience’s wants and needs, as well as the effectiveness of your call scripts. With this information, you can then tailor your sales strategy to improve your results.

 

Benefits of Conversations’ new outbound call feature

1. Set up your remote and virtual call centers

WIth Novocall Conversations, you can set up a virtual outbound call center from anywhere in the world.

If you conduct operations internationally, you no longer need to worry about all the costs that come with setting up an office in a foreign country. This includes fixed costs such as office rental, furniture, and logistics costs.

2. Better oversight over your sales team’s performance

If you are conducting your sales operations manually, your Sales Managers lack oversight over the entire team’s performance.

When your sales reps engage in self-reporting of their results, human error may occur. You end up with inaccurate data and this may affect the way you adjust your sales strategies.

Sales Managers can use Novocall Conversations to view the performance metrics of your sales teams, as well as the comments left behind by them. Sales Managers can then use the information to tweak sales strategies if needed to improve performance. This can, in turn, lead to improved customer experience.

3. Facilitate inter-department collaboration

Meanwhile, your marketing team can also access the contact information of your leads. This includes their contact details, the stage of the sales funnel they are at, and the comments left behind by your sales reps.

Your marketing team can then use this information to automate a personalized email campaign to provide tailored content for each lead.

 

What’s next?

Now that you have a clearer understanding of how our outbound call feature works and how it can help you, why not try it out?

Feel free to schedule a call with us to find out more about how we can help you improve your conversion rates!

And just between you and I, we will be adding an autodialer to our suite of outbound features really soon wink

 

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