SIP calls: Connecting your website to your office phone

In most mid to large companies, you have a PBX phone system that deals with VOIP calls, routing and extension calling.

You also have a company website. But when someone is visiting the site and wants to get on the phone with a sales rep, what does he do?

They pick up their phone, dial the long company number on your website, and go through a long IVR or voice menu process, waiting impatiently.

Sound familiar? In many cases, you’ve also been on the receiving end of such tedious processes.

Only if there’s a way to directly and automatically connect from your website to a call on your office phone.

Enter Novocall x SIP calls.

With Novocall’s callback widget, your customers will be able to fill in their phone number on your website, and instantly connect to your PBX phone system through your SIP end-points.

With SIP-enabled calls, we’ve taken the first step towards integrating with your business’ PBX systems.

What is SIP?

A SIP connection is essentially a VOIP routing protocol for PBX systems. Companies who uses PBX phones often have a SIP end-point. More on SIP here.

What can I do with Novocall’s SIP calls feature?

You’ll enjoy 2 new benefits.

1 – Link up with your existing PBX phone systems
If your business uses a PBX system, you will have a SIP endpoint. You’ll be able to add a call rep and put their SIP endpoint as their number. This allows you to tap into all the rich features your PBX system has to offer, such as extension calling, call routing

andcentralized call logging, through Novocall.

2 – Cross country calling for countries not supported by Novocall
There are some countries that we have yet to support. With SIP calls, if you reside in a country that we do not support, you’ll be able to receive and make calls from visitors in countries that we support, through a SIP app (we recommend Linphone).

For example: You reside in Taiwan. A web visitor from US requests a callback. You’ll receive a call via your SIP app. Once you picked up, your visitor in the US will receive the call and get connected.

Already a Novocall user? Check out our help page for more guidance on SIP calls.

Written by

JJ Huang

JJ is the Co-Founder of Novocall. When he’s not busy building the Novocall brand, he spends his time watching crime shows and documentaries.

Written by

JJ Huang

JJ is the Co-Founder of Novocall. When he’s not busy building the Novocall brand, he spends his time watching crime shows and documentaries.

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