24 September 2020

Top 20 outbound call software of 2020 (Features, Prices, and Ratings)

What’s the best outbound call software? In this list of 20 outbound call software, we discuss their basic features and functions, pricing, and customer ratings to help you decide which is the best for you.

 

You are reading the Business Development, Services and Marketing (BDSM) Blog. Named to reflect the punishing amount of discipline required to master the core tenets of the industries we service, we blog about current affairs, industry tips, tech developments and more.

  Written by

  Nigel Seah

  Digital Marketer

57% of C-level buyers prefer to be contacted over the phone compared to through email or text.

That’s why if you’re not using outbound calls in your lead generation strategy, you could be missing out on some very valuable prospects.

It’s about time you start!

But, with so many outbound call software out there, how do you choose the best one for your business?

To help you decide, we’ve compiled a list of the top 20 outbound call software.

 

What makes the best outbound call software?

1. Phone conversation recording

Call recording capabilities allow you to capture phone calls with prospects. You can listen in on the recordings to pick out important information and key insights that you missed during the call.

 

Easily record all outbound calls with a flick of a button to review them at a later time.

The call recording feature records all outgoing calls.

 

Listening to multiple call recordings can also help you pick out patterns and trends that occur across all calls.

Furthermore, businesses can use the call recording feature to monitor reps’ performance and offer potential training opportunities for underperforming reps.

2. CRM integrations

Outbound call software should allow you to integrate with your existing customer relationship management (CRM) tools so that all lead data are on one platform.

By integrating with a CRM software, you can automatically log in new contacts from your outbound call efforts, speeding up processes and eliminating human error.

3. Feedback Capturing

This feature gives your reps the ability to record information of each individual contact.

 

Reps can leave comments about an individual lead in the comments section.

Leave comments about an individual lead in the comments section.

 

Outbound call software should come with this feature to allow your reps to leave comments and important information about each contact. This makes it easier for reps to keep track and take note of certain information about that lead.

4. Real-time call monitoring

With real-time call monitoring, you can monitor calls during a rep’s conversation with a prospect. This allows you to give constructive and immediate feedback to your agents without disrupting the flow of the conversation.

Giving immediate feedback during the call gives your reps the chance to correct their pitch if needed.

This feature is also helpful in guiding your reps during high priority calls.

5. Reporting and analytics

Keep track of outbound call metrics such as call volume per agent, call duration, and agent efficiency. Reporting can help you identify some common issues that customers are calling about, gaps in your support coverage, and the performance of your reps.

By having such valuable information at your fingertips, you can better manage your outbound call strategy.

 

Top 20 outbound call software of 2020

1. Aircall

 

 

 

Aircall is a cloud-based phone system that comes with a call center solution. It makes calls automatically using its auto dialer software. Some of Aircall’s outbound call features are call recording, interactive voice response, and call queuing. The software integrates with popular CRM and Helpdesk tools such as Hubspot and Freshdesk.

Phone conversation recording: Yes

CRM integrations: Yes. Hubspot, Salesforce, and Zendesk

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Essentials: $30 per user per month, Professional: $50 per user per month, Custom: request for a quote

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.3
4.2
4.2
4.2

2. Ameyo

 

 

Ameyo is a cloud-based contact center software that helps streamlines the outbound calling process. Its auto dialer feature can easily detect when the call is connected with the customer and when it’s an answering machine to reduce your sales reps’ wait time. It also comes with other types of dialers such as the predictive dialer and preview dialer.

Phone conversation recording: Yes

CRM integrations: Yes. Zendesk, Zoho, and Sugar

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Request for a quote

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
5.0
Rating could not be found
4.2
4.6

3. Bitrix24

 

 

Bitrix24 is a call center solution that helps you to organize and track interactions with potential and existing customers. It offers multiple contact channels such as live chat, email, SMS, and of course, telephony. Also, Bitrix24 functions as a CRM solution so you can keep all data on one single platform without having to integrate third-party systems.

Phone conversation recording: Yes

CRM integrations: No

Feedback capture: Yes

Real-time call monitoring: No

Reporting and analytics: Yes

Pricing: Free plan: $0 per month, Special plans: from $15.36 per month, Business plans: from $63.36 per month

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.0
4.0
4.0
4.0

4. CallHippo

 

 

CallHippo is a cloud-based call center solution that helps you to connect with your customers. It uses power dialer software to automatically dial numbers from your list. You can buy local numbers in over 50 countries and designate numbers to certain departments. Other outbound call features include call transfer, call forwarding, and call conferencing.

Phone conversation recording: Yes

CRM integrations: Yes, Pipedrive and Zoho

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Starter: $15 per user per month, Essential: $20 per user per month, Expert: $35 per user per month, Custom: request for a quote

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.3
4.6
4.6
4.5

5. CallHub

 

 

Aside from its voice and text messaging capabilities, CallHub functions as an outbound call center software with multiple dialers. You can choose between predictive, power, and preview dialers to help you automate your outbound calls. CallHub’s call center tracking software helps you to keep track of metrics such as calling activity, conversion rates, and agent performance.

Phone conversation recording: Yes

CRM integrations: Yes. Salesforce and Zapier, or API integrations

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Pricing is on per call basis. Browser/softphone: $0.128 per minute, Phone: $0.210 per minute, Phone (Dial-in): $0.138 per minute

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.8
4.2
4.2
4.4

6. Cloudtalk.io

 

 

Cloudtalk is a cloud-based contact center management system built for outbound sales teams and inbound customer service teams. Its outbound call center solution comes with a predictive dialer that automatically dials numbers and route calls to available sales reps. Other key features include automated call distribution, call monitoring, and callback.

Phone conversation recording: Yes

CRM integrations: Yes. Hubspot, Salesforce and Zendesk

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Starter: $15 per user per month, Essential: $20 per user per month, Expert: $35 per user per month, Custom: Request for a quote

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.3
4.6
4.6
4.5

 

7. Convoso

Convoso is a cloud-based omnichannel contact center software. Its dialer system supports business with remote sales teams. Convoso’s Follow-The-Sun dialer allows you to schedule calls based on your contacts’ timezones at their preferred time. It also comes with a variety of dialers such as the power, predictive, and progressive dialer.

Phone conversation recording: Yes

CRM integrations: Yes. Salesforce, Hubspot and Zapier

Feedback capture: No

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Request for a quote

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.4
4.6
4.5
4.5

8. CXone

 

 

CXone by NICE inContact is an integrated customer experience platform. Its Personal Connection feature is its proactive dialer which allows users to review their prospects’ information with preview dialing, as well as reach out to prospects using cost-effective channels. These include SMS and agentless dialing.

Phone conversation recording: Yes

CRM integrations: Yes. Salesforce, Oracle, Zendesk, and Microsoft Dynamics

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Request for a quote

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.0
4.1
4.1
4.1

9. Dixa

 

Dixa is a cloud-based VoIP phone system built for call centers. It operates as an end-to-end holistic network with a call centre, a contact centre and a help desk all integrated into a unified platform. Powered by customer data, smart routing features and integrations, it helps you automate manual tasks so agents can focus more on the customer.

Phone conversation recording: Yes

CRM integrations: Yes. Salesforce, Hubspot, Pipedrive, and Microsoft Dynamics

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Professional $99 per user per month, Premium $139 per user per month, Platinum $179 per user per month

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.2
4.6
4.6
4.6

10. Five9

 

 

Five9 is a cloud-based contact center software built for outbound and inbound calls. Its automated outbound dialing solutions offer four types of personalized diallers including Preview, Power, Progressive, and Predictive. To measure and improve your circular performance, it provides advanced CTI tools such as screen pop-ups, click-to-dial functions, and Cloud APIs.

Phone conversation recording: Yes

CRM integrations: Yes. Salesforce, Oracle, and Zendesk

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Request for a quote

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
3.9
4.2
4.2
4.1

11. Freshcaller

 

 

Freshcaller is a cloud-based call center software by Freshworks. It comes with a set of features to support its outbound dialer. These include voicemail drop, live dashboard, and call masking. Notably, call masking allows your sales reps to give their calls a personal touch by masking your business number with their personal numbers.

Phone conversation recording: Yes

CRM integrations: Yes.

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Sprout: Free, Blossom: $15 per user per month, Garden: $29 per user per month, Estate: $45 per user per month, Forest: $69 per user per month

Software review sites’ rating: 

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.1
4.1
4.2
4.1

 

12. Integra – uContact

 

uContact is a call center solution offering cloud-based and on-premise implementations. The outbound feature provides automated diallers including power, predictive, progressive, and preview. To enhance the call center management, uContact allows you to access campaigns, analytics, and dial plans from a unified platform.

Phone conversation recording: Yes

CRM integrations: No. API integrations only.

Feedback capture: No

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: On-cloud (per user per month): Classic $50, Omni $60, Play $60, Full $70 On-premise (per user per month): Classic $40, Omni $50, Play $50, Full $60

Software review sites’ rating:

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
5.0
4.5
4.5
4.7

 

13. LiveAgent

 

 

LiveAgent is a call center software that allows users to handle outbound and inbound calls. They allow you to connect with the customers in various ways such as calling and chatting. You can set automated chat invitations to the customer to help them during the purchase process. LiveAgent provides a multichannel platform so you can also contact your customers through any platform based on their convenience.

Phone conversation recording: Yes

CRM integrations: Yes. Pipedrive, Salesflare, and SharpSpring.

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Free plan with some limitations, Ticket: $15 per user per month, Ticket + Chat: $29 per user per month, All-inclusive: $39 per user per month

Software review sites’ rating:

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.5
4.7
4.7
4.6

 

14. Nextiva 

Nextiva is a VoIP phone service offering cloud-based and on-premise implementations. Nextiva’s CRM consists of two main platforms, sales, and customer service, allowing businesses to view all customer data in one place. The sales pipeline CRM records vital metrics of agents’ activity. It includes calls handled, solved cases, average response time, and average handle time.

Phone conversation recording: Yes

CRM integrations: Yes. Salesforce and Hubspot

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Essential plan: $19.95 per month, Professional plan: $20.95 per month, Enterprise plan: $27.95 per month

Software review sites’ rating:

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.5
4.3
4.3
4.4

 

15. Novocall Conversations

 

 

Novocall Conversations is a holistic call management software with a suite of call-related features. This includes outbound calls, lead distribution, call tracking, and call recording. With Conversations, you can set up a virtual outbound call center from anywhere in the world. You can also capture feedback from your outbound calls to provide insights to your sales team on how they can improve their sales strategies. Conversations also come with a data analytics feature that allows you to track your team’s performance.

Phone conversation recording: Yes

CRM integrations: Yes. Salesforce, Zapier, and HubSpot

Feedback capture: Yes

Real-time call monitoring: No

Reporting and analytics: Yes

Pricing: Request for a quote

Software review sites’ rating:

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.8
4.8
4.8
4.8

 

16. RingCentral

RingCentral is a cloud-based, omnichannel contact center solution. The omnichannel capabilities let customers decide how they want to engage with you. Its outbound dialer supports predictive, progressive, and preview dialing methods. Additionally, it provides features such as call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages.

Phone conversation recording: Yes

CRM integrations: Yes. Salesforce and Zendesk

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Request for a quote

Software review sites’ rating:

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
3.4
4.3
4.3
4.0

17. Twilio Flex

Twilio Flex is a cloud-based contact center platform built to support outbound and inbound sales calls. It comes with a set of supplementary features such as real-time recording transcription. This can provide in-depth post-call insights to your sales team. To meet the distinctive needs, the software enables you to personalize various features including the agent interface, communication channels, interaction routing, and reporting.

Phone conversation recording: Yes

CRM integrations: Yes. Salesforce and Zendesk.

Feedback capture: No

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Per hour pricing: $1 per active user, Per month pricing: $150 per user

Software review sites’ rating:

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.1
4.6
4.6
4.4

18. VanillaSoft

 

VanillaSoft is a sales management platform that allows your sales team to conduct telemarketing activities. It comes with a variety of call-related features to support your outbound call operations. For example, it allows users to record calls so that they can review them later to identify useful insights.

Phone conversation recording: Yes

CRM integrations: Yes. Salesforce and Zapier

Feedback capture: No

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Base Platform: $80 per user per month, Dialing: $30 per user per month, VoIP: $33 per user per month, Recording: $30 per user per month, SmartCaller ID: $2 per area code per month 

Software review sites’ rating:

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.6
4.7
4.7
4.7

19. Voicent

 

Voicent is a call management software with outbound calling features. Its cloud solution, Voicent Live, comes with a variety of dialers for users to make outbound calls. These include predictive dialers and automated dialers. Meanwhile, it also comes with the ability to make IVR-powered automated outbound calls to conduct surveys.

Phone conversation recording: Yes

CRM integrations: No, it has its own built-in CRM software, Voicent CRM. 

Feedback capture: No

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Pay as you go plan. Base Plan: $29 per user per month 

Software review sites’ rating:

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
Rating could not be found
5.0
Rating could not be found
5.0

20. Zendesk Talk 

Among its suite of support apps, Zendesk Talk is a call center tool built into Zendesk’s help desk management solution. You can choose toll-free or local numbers from over 75 countries. Its call forwarding feature allows you to transfer calls to an external number, giving you and your team the flexibility to take the call from your mobile phones.

Phone conversation recording: Yes

CRM integrations: Yes, Hubspot and Salesforce

Feedback capture: Yes

Real-time call monitoring: Yes

Reporting and analytics: Yes

Pricing: Lite: Free, Team: $19 per user per month, Professional: $49 per user per month, Enterprise: $89 per user per month, Partner Edition: request for a quote.

Software review sites’ rating:

G2 Rating
Capterra Rating
Software Advice Rating
Average Rating
4.2
4.3
4.3
4.3

 

Conclusion

We hope that we’ve provided you with a comprehensive list of outbound call software.

“So, which is the best one?”, you may ask.

Different businesses have different needs. This varies based on size, industry, and type of service. You have to find one that suits your business needs.

If you depend heavily on holistic call management software, Novocall Conversations may be better. If you need a simple dialer, then perhaps CallHippo is the one for you.

If you need more time to decide, fret not! We prepared a more in-depth comparison of a few outbound call software to help you make an informed decision.

 

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