Novocall Features
Callback Software
Immediately engage potential customers and automate calls on the phone with a callback widget added onto your website or app.
What is a Callback Software?
Callback software is a way of connecting your prospects with a sales agent by phone when they are browsing your website or app. When a potential customer visits your website, you want to offer them the ability to contact you via a call as fast as possible, without them actually dialing your number. Novocall provides a callback button or widget that helps businesses start a call conversation with a customer by dialing your sales reps’ phones, or by scheduling a call on your reps’ calendars.
How can callback software be implemented
On Website
Add the ability to callback on your websites, and instantly connect calls with your customers.
On Marketplace
Place callback buttons in each of your marketplace listings, and provide a seamless connection.
On App
Callback button on your app allows for swift connection with your customer when they use your app.
Try Novocall’s Callback Software for free for 7 days
Features of Novocall’s Callback Software
Schedule call 24/7
No more overnight shifts as Novocall runs on your website 24/7.
It detects after-business hours, and helps to automatically schedule call backs for your sales team the next day instead of leaving a missed call.
Detailed call reporting and analytics
Get detailed real-time analytics of all your leads and calls.
- Caller Reporting: View your callers’ customer journeys, marketing information such as UTM, and even the conversation.
- Sales Team Reporting: Track the success rates of your sales team with detailed rep reporting.
Automate your follow-ups after the call
Novocall sends an automated, but personalized SMS follow-up after each call, so you don’t have to.
By automating your follow-ups through SMS, it ensures you follow through with a personal touch.
Record your conversations
With call recordings, you will be able to keep track of your customer conversations for sales performance tracking and dispute management.
