Increase Engagement with Callback Software
Manage your calls by providing scheduled callbacks to your customers with Novocall’s callback software.
How does Callback Software Help You?
Callback Widget for instant call engagement
Add a widget on your website that offers a free callback with your sales rep to your prospects.
Callbacks can be requests immediately or at a scheduled time at your prospects’ convenience.
Multiple avenues for call automation
Website Widget
Provide callbacks as a a widget on the bottom of your site
Form to Callback
Create automated callbacks from any form. We supercharge your existing contact forms to trigger instant or scheduled callbacks.
Facebook Lead Forms Callback
Facebook Lead Forms Callback
Integrate callback to your Facebook Lead Forms, and allow leads to request callbacks from Facebook Lead Forms itself. Use it for more powerful retargeting or conversion campaigns.
Analytics Dashboard connected with your CRMs
Measure the ROI and impact of your callback through detailed analytics.
- See call types by channel or platform
- See success rates of calls by agents
- Integrated with your CRM like Hubspot or Salesforce to give your call reps more context before calls
Overview of your call activities
Extract call-specific reports and summaries from our user-friendly dashboard. Manage inbound customer queries without the need to dive into complex CRM systems.
- See call and message type by channel or platform
- Breakdown of calls and messages
- Overview of changes over time
Works seamlessly with the platforms you already love
Powerful Callback Features that work with your business tools
Round Robin
Automatically distribute meetings to your team based on availability, priority or equity.
Call Recordings
Record your calls to check performance or manage disputes.
Business Hours
Schedule calls the next day when you’re off for the day.
Call Analytics
Measure the performance of your team with their call activities.
Auto Follow-up
Automatically follow up on your missed calls at a pre-set time.
Advanced Call Routing
Send callers to the most relevant people based on departments, product knowledge or location.
Connect to lead forms
Automate calls when a lead comes in from your contact form or Facebook form
International Calls
Connect with customers from overseas. Up to 42 countries.
SMS Follow-ups
Provide personalized SMS follow-up to your prospects after the call.
Communication Enablement Technologies to Remove Business Friction
Conversations
TimeSync