+67 Features

An overview of Novocall features in details. 

Novocall allows website visitors to request an instant callback that connects them with the company in a matter of seconds.

The impact is, the business instantly increases of engagement score a prospect customer, cutting down the steps a customer journey, and provide what their need immediately.

Call Settings

Novocall provides callback widget, is efficient and customer satisfaction measurement.

Working hours

Set office hours in which the sales team is available.

Scheduled calls

Your prospect can order requests for later. 

Holidays & breaks

Set a specific time on holidays or a break.

Dialing time

Set the time to connect with the visitor.

Retry failed calls

Set up a callback to the visitor. The request did not take place.

Calls on dashboard

Make a call on dashboard.

Custom voice

Record and set custom voice messages

Call queuing

Hold customers on the line when the sales team is busy.

Call scheduling

Make an appointment instead of waiting on the line.

Caller ID

Choose a number to display on the prospects.

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Custom SMS

Edit and personalize the SMS send to prospects.

Custom SMS Sender ID

 Send SMS using your Company Name.

Widget Settings

Novocall allows to sending a message would be more efficient and cost less, you could offer a callback

Text personalization

Edit text on the widget and adjust it.

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Custom pop-up

Adjust pop-up – set graphics, upload logo, or customize fonts.

Tooltip adjusting

Adjust tooltip the content to display on the widget

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Custom button

Set up the button design such as colour, text, background, etc.

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Custom CSS

 Add CSS styles on a widget and earn positive experience.

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Custom dedicated widget

Extra customization for your widget.

Button animations

Create button animations.

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Custom fields

Collect other leads using relevant data to increase leads

Display Settings

Attract visitors with display customization; colour, font, size, etc.

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Button triggers

Callback button on the website. Scroll appear style.

Mobile triggers

Configure whether to activate or disable the triggers on mobile.

Time trigger

Setting the widget to appear on the website by time duration.

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Page-level targeting

Where widget will appear by a trigger.

Inaction trigger

Appear a widget after the visitor is inactive while on the website.

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Exit-intent trigger

Appear a form when a visitor will leave.

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UTMs trigger

Track a source, medium, or campaign name.

Geo & IP trigger

Checking customer’s localization and IP addresses.

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New/Old Trigger

Assigns points if the website visitor has already visited

Switch tab Catcher

Display widget on another tab.

Trigger click

Add trigger on any button or link on the website

Call Analytics

Attract visitors with display customization; colour, font, size, etc.

Call recording

Record conversations with visitors for analysis.

Call analytics

Shows call statuses, numbers, and periods in detail.

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Export data to CSV

Export all data to the CSV file.

Client’s / leads data

Displays source, date, time, name, manager

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Visitors data

Displaying the ratio of the number of visits, pop-ups, and leads.

Sales rep reporting

Up to date data analysis.

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Customizable reporting

Custom report customization

Integrations

Stay connected with your favourite app without complicated configuration.

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Whatsapp

Allow visitor contact via Whatsapp

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Messenger

Allow visitor contact via Messenger.

Telegram

Allow visitor contact via Telegram

Line

Allow visitor contact via line.

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HubSpot

Allow a business to sync contacts, receive notifications, etc.

Facebook Pixel

Measure advertising effectiveness on Facebook Pixel

Google Analytics

Monitor user data and identify trends using Google Analytics

Google Calendar

Ensure availability for an appointment at the Google Calendar

Outlook Calendar

Ensure availability for an appointment via Outlook Calendar

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Zapier

Get notif through Zapier. Connect the apps used every day

Webhooks

Receive event data from us automatically, & in-realtime

Slack

Get notified of activity from Slack. It’s cool for Gigger.

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Flock

Notify and collaborate with Flock Webhooks

Facebook lead ads

Connect to new leads.

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SaaS United

Integrate with the SaaS Marketplace site

Productivity

Increase sales team productivity in sales team journey.

Departments

Prospects can directly connect with sales team staff

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Notes

Make notes with all the essential information about leads

User roles

Different parts and levels of access for sales team.

Email notifications

Get up to date an inform on inbox.

Security

Pay attention to protect the callback widget without simple configuration

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Blacklisted numbers

Add numbers to the blacklist

User permissions

Block unauthorized sales teams to access the specific data

Country blocking

Block countries you don’t want to receive calls

IP blocking

Block the IPs to make the listing can’t grant access to a widget.

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GDPR-Ready

Use permissions as required by GDPR.

Support

Needs help from the expert? Our team keep in touch with you through various channels

Help center access

Access to our extensive knowledge base at any time.

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Email & Live Chat

Have any additional questions or problems? Reach out either by email or chat.

Phone support

Make a call us to resolve any of the issues you have found at the widget. 

Dedicated account manager

Provide dedicated Account Managers who will deploy

One-to-one onboarding sessions

Do a request individual onboarding sessions.

A Service-level agreement

Guarantee the quality of all the services provided.