Callback widget

Callback widget

Allows potential customers to schedule a call based on their availability

What is callback widget?

Callback widget is a feature that allows potential customers to schedule a call based on their availability. It has been the most effective compared to the traditional one, waiting on hold.

Callback Widget Features

The callback widget mostly exists on the website, where the widget appears even when you can call or unavailable.

Working hours

Set office hours in which the sales team is available.

Scheduled calls

Your prospect can order requests for later. 

Holidays & breaks

Set a specific time on holidays or a break.

Dialing time

Set the time to connect with the visitor.

Retry failed calls

Set up a callback to the visitor. The request did not take place.

Calls on dashboard

Make a call on dashboard.

Custom voice

Record and set custom voice messages

Call queuing

Hold customers on the line when the sales team is busy.

Call scheduling

Make an appointment instead of waiting on the line.

Caller ID

Choose a number to display on the prospects.

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Custom SMS

Edit and personalize the SMS send to prospects.

Custom SMS Sender ID

 Send SMS using your Company Name.

How does callback widget work for business?

The callback widget will first check if the customer service is available. If it’s unavailable, the widget will appear automatically as the visitor is on your landing page. They can leave their number on the form, make a call, and schedule the callback.

Benefits

Here are three main results of using callback widget:

First contact resolution improvement

If you can create an active call per contact, it will be more efficient than standard agent time. 

Increased more sales and conversion

By putting callback widget on your website, your leads can fill in the form for a request based on each other’s availability. 

Reduced abandon rate

The long wait could cause higher abandon calls and lower first contact resolution. You could offer a callback as the solution.

Track and monitor marketing campaigns

Track all your calls, connect every phone call to its marketing channel and real-time improvements to campaigns.

Frequently Asked Questions

Callback technology has improved overall customer service. Not only does it increases the caller satisfaction within a call, but also does it benefits the company with a higher number of leads. By using callback software, the business has never been more accessible.

What is callback widget?

A widget that allows potential customers to schedule a call based on their availability. It has been the most effective compared to the traditional one, waiting on hold. It doesn’t actively engage potential customers; it will cause them losing interest in your company instead.

 

What is callback website?

The callback website provides several options for the packages based on the needs of each company. The more features you want to get, the more you have to pay for the software. You can determine the period of the payment; it could be monthly or yearly.

How is callback widget increase conversion rate?

Mostly exists on the website and appears automatically when the call is unavailable.

How can callback widget help sales team?

First contact resolution improvement. First Contact Resolution is essential for efficiency and customer satisfaction measurement. If you can create an active call per contact, it will be more efficient than standard agent time. It will also decrease the inbound calls overall but increase the effectiveness instead.

Reduced abandon rate. Waiting on hold when calling is undoubtedly something unwanted for both the companies and the leads. The long wait could cause higher abandon calls and lower First Contact Resolution. Sending a message would be more efficient and cost less, you could offer a callback, in case your business is in high call volumes.

Increased more sales and conversion. Shorter customer calls will help you to increase the leads conversion rate. By putting this feature on your website, your leads can fill in the form for a request based on each other’s availability. It shows that over 78% of customers would likely have more interest in doing business with you again.

How to instal callback widget on WordPress?

In your WordPress account > Click on Plugins tab > Click on “Add New” from the dropdown menu.

Read more.

How to install callback widget on Squarespace?

Navigate to the bottom of the website > Click on “Advanced” at the left sidebar menu.

Read more.

How to install callback widget on Wix?

Log into your Wix account.

Navigate to “Settings” > “Tracking & Analytics” from the dropdown menu

Read more.

How to install callback widget on Shopify?

Log in to your Novocall account.

Navigate to “Installation”

Copy widget code.

Read more.

“We saw an increase of +55% from Novocall’s callback software conversions. Some of them were pleasantly surprised to get connected so quickly!”

X.Y Ng

VP Marketing @ Validus Capital

No credit card required.