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Frequently Asked Questions

How much does it cost to make/receive calls with my invitee?

Under the pro plan, we provide 5 automated call-backs, free of charge.

Which countries do you support for calls?

We support 42 countries—you can find the entire list here.

Which countries do you support for SMS?

Countries supported for SMS are the same countries supported for calls.

What is included in the 14-day free trial?

You get full access to the PRO plan for 14 days, no strings attached.

How do I change my plans?

Plan changes are easily found in your billing, where you can easily upgrade, downgrade or cancel your account anytime you want.

How are my plans renewed?

Paid subscription plans are renewed automatically for each subscription period (monthly or yearly).

Do you offer any discounts?

Switching from monthly to annual plans includes a 20% discount. We also provide additional discounts based on your custom requirements, such as team’s size, contract length and more. Do contact us directly and our dedicated sales team will reach out to you.

Where is my data hosted?

We use AWS servers, which is used by most leading sites as well.

Will Novocall TimeSync work on mobile?

Yes. We believe in mobile-first, and all of our software is mobile-responsive, and looks just as good on your smartphone.

Does Novocall TimeSync integrate with other systems?

Yes. We have many direct integrations to popular business software, such as Google Analytics, Hubspot and Salesforce. We also integrate with 3rd party software such as Zapier and Webhooks, allowing you to integrate Novocall TimeSync with most other applications out there.

Will there be someone to assist if I need help setting up the account?

Yes. Our support team is available through live chat and email support.

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