Legal Resources
Last updated: 13 September 2022
Terms and Conditions
This Novocall Terms and Conditions constitutes an Agreement and is established between Novocall Pte Ltd and the entity or person willing to use and access the Service. Novocall Pte Ltd and/or its affiliates are subjected to the following Terms. Please review it carefully. By accepting these Terms and Conditions, you confirm you have read, understood, and accepted its contents.
Please also review our Privacy Policy, which is part of these Terms. The Privacy Policy describes how we collect and handle any information gathered from users of the Services. By accessing or using the Service, including browsing the site, you accept the Agreement and expressly consent to the collection, use, storage, processing, and disclosure of your information in accordance with our Privacy Policy.
As used in this Agreement, “Novocall Pte Ltd” [also “Company” or “we” (or “Provider” in the Data Protection Addendum)] means Novocall Pte Ltd. The principal office of the Company shall be Singapore, 328 Jurong East St 31, 06-140, Singapore 600328.
Definitions
The terms used in these Terms of Service shall have the following meaning:
“Services” means the services and products supplied by the Company to the Customer under the Agreement specified below.
“Customer”, “you” (or “Client” in a Data Protection Addendum) means any user, person, or entity who creates an account and uses Novocall Pte Ltd Services supplied by the Company under the Agreement.
“Visitor” means any person who is browsing any website where Novocall Pte Ltd Services are installed.
“Agent” means any person who is employed by the Customer to operate the Service.
“End-user” means any person who uses Novocall Pte Ltd Services for the purpose to communicate with the Customer.
“Personal Data/Personal Information” means personal data within the meaning of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (The General Data Protection Regulation – GDPR), processed by Novocall Pte Ltd (or a Sub-processor) on behalf of the Customer pursuant to or in connection with the Agreement.
“Confidential Information” means all information, whether written or oral, provided by the disclosing party to the receiving party and which (i) is known by the receiving party to be confidential; (ii) is marked as or stated to be confidential; or (iii) ought reasonably to be considered by the receiving party to be confidential.
“Third Party Service Provider” means any third party that collects, process, and/or uses Personal Information under the instruction of Novocall Pte Ltd including any consultant, representative, advisor, or independent contractor (including Sub-processors) who renders services to the Company, a subsidiary, or an affiliate.
“Sub-processor” means entities in which software, goods, or services are used by the Company in order to run a business, in particular, while providing the Services.
All terms derived from General Data Protection Regulation as “Commission”, “Controller”, “Data Subject”, “Member State”, “Personal Data”, “Personal Data Breach”, “Processing”, “Processor” should be understood in line with their regular meaning coming from the regulation.
General Statements
1. On principles set out in this Terms and Conditions Novocall Pte Ltd renders the following Services: Novocall via the following Internet website www.novocall.co and call.novocall.co.
2. Accepting these Terms and Conditions is a condition to using Services provided by Novocall Pte Ltd.
3. All Customers are obliged to observe these Terms and Conditions.
4. By indicating the Customer’s acceptance towards this Agreement, accessing or using the Service, the Customer agrees to be bound by all terms, conditions, notices contained or referenced in this Agreement.
5. Please keep in mind that Novocall Pte Ltd may modify the provisions of these Terms and Condition and only those currently visible on our website are up to date and valid at the time. However, any modification shall not adversely affect the main provisions of the Agreement such as terms of payment or termination of Services. Such changes take place with prior notifying the Customer and – if not clearly rejected – are treated as accepted. Therefore, we encourage you to periodically familiarize yourself with the currently effective Terms and Conditions version on our Internet websites.
6. Further use of Services after additional modifications in the Terms and Conditions have been implemented, shall constitute the consent to accept these modifications. Refusal to accept these modifications shall preclude the Customer from using the Services.
Novocall Pte Ltd’s websites may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the Privacy Policy.
Description of Service and Access and Use of Service
1. The software used by the Customer in accordance with its application and purpose defined in these Terms and Conditions, available on the following websites www.novocall.co and call.novocall.co and provided by Novocall Pte Ltd shall be deemed as Services.
2. The use of any new Services available on the aforementioned website, after the Customer has accepted the Terms and Conditions shall be subject to its provisions.
3. Novocall Pte Ltd is exclusively entitled to decide on functionality, the use, subject matter, and the range of particular Services as well as to cease rendering the Services.
4. The Company is exclusively authorized to decide on the contents and the nature of the software as well as to freely add, change or remove particular elements.
5. Novocall Pte Ltd’s Services are exclusively designated for business use and must be used only in accordance with their purpose, application, and the Terms and Conditions.
6. Novocall Pte Ltd Services may be used only in line with its original purpose and aim. Detailed guidelines concerning the proper use of the Services are enlisted in the Acceptable Use Policy section below.
7. Novocall Pte Ltd Services can be accessed solely by logging on Website.
8. Every Customer is assigned a particular password and login which must not be used by third parties without the Customer’s consent. The Customer is responsible for keeping and proper protection of his password and login.
9. The Customer must be at least 13 years of age to be able to register and to access his or her account.
10. The Customer undertakes to use the Services in accordance with their use, purpose, and in the manner consistent with both these Terms and Conditions and provisions of currently effective law.
11. The Customer bears full responsibility for all contents, phrases, and entries added to the network in connection with the use of offered Services.
12. The Customer understands and has become familiar with technical requirements necessary to use the Services and has no objections in respect thereof. The Customer is aware of risks and threats connected with electronic data transmission.
13. Novocall Pte Ltd reserves the right to access Customer accounts for technical and administrative purposes and for security reasons. The obtained information in such a manner shall not be processed or made available to any third parties unless required by provisions of law.
14. Customers of Novocall Pte Ltd’s Service declares that they will not use the Service in a way that may constitute a violation of laws.
15. Violation of this Terms and Conditions, applicable laws, or generally accepted norms and rules shall lead to the termination of this Agreement.
During the Term of the Agreement, the customer may order Novocall Pte Ltd’s Service in any plan. Novocall Service allows Customer to:
– have voice conversations with Customer’s website visitors
– create pop-up and greetings which can then be placed via a dedicated JavaScript code on any website of Customer
– select website visitors that may have voice conversations with Customer
Novocall Service may be activated by Customer any time during the Term of the Agreement on the conditions set out in the Terms of Service.
Technical Requirements
In order to obtain access to the Services, it is necessary to:
1. accept the Terms of Service,
2. successfully register an Account,
3. insert a JavaScript code generated on the Web Panel in the section before the tag on each webpage on which Novocall Service is to be active for the correct operation of Novocall,
4. Novocall shall provide technical assistance available at the following e-mail address: [email protected]. Assistance is provided on business days, Monday to Friday, between 10am and 7pm (GMT +8) excluding public holidays (Singapore).
Acceptable Use Policy – Terms and Termination of Agreement
This Acceptable Use Policy applies to Novocall Pte Ltd Services accessible through www.novocall.co and call.novocall.co and successors URLs related to the domain or subdomain.
To ensure proper and fluent functioning of the system we hereby declare that Novocall Pte Ltd Customers shall not misuse the Services and product. Consequently, the Customers agree not to:
As a condition of using the Services the Customer shall (a) as required by applicable law, provide notice to its customers (End-users) and obtain consent if required for use of Novocall Pte Ltd Services as well as for processing and transferring Agents and End-users Personal Data to the Company and it’s Third Party Service Providers (including but not limited to the consent for processing a sensitive data if required); (b) be responsible for its employees, representatives, End-users, and Agents that have ac use the Services; (c) comply with any limitations or restrictions set forth in this Agreement, and (d) use the Services only in compliance with applicable law.
All information, data, text, software, graphics, commentary, video, messages, or any other materials submitted by using the Service, (collectively, “Data”), is the sole responsibility of the person from whom such Data originated. Customer is wholly responsible for all download, uploaded, or otherwise transmitted via any of the Services. Novocall Pte Ltd is not responsible for the Data that the Customer submits in a Services.
The Customer acknowledges and agrees that the Company may engage Sub-processors in connection with the provision of the Services, including without limitation the Processing of the Customers Personal Data.
Rights and Obligations of Customer
1. Novocall Pte Ltd shall offer Customers free technical assistance regarding the use of the Services available on the Web Panel, in particular, the presentation of the principles of operation and their functionalities as well as the manner in which the Account is used. Customers may use technical assistance on the conditions set out in the Terms of Service during the entire term of the Agreement.
2. Customer shall have the right to manage the Services via the Account and the right to access the personal data provided and to edit them.
Customer undertakes:
Under the Service, it is forbidden to use any software/scripts unauthorized by Novocall Pte Ltd, in particular such software/script that disrupts or automates in any manner use of the Services, in particular viruses, bots, other malicious software and the like.
Customer shall use their own, correct personal data and their own active email address. Novocall Pte Ltd reserves itself the right to request that Customers confirm the authenticity of their data by producing copies of relevant documents.
Customer agrees that Novocall Pte Ltd gathers anonymous information about the functioning of Novocall Pte Ltd Service for Customer. Novocall Pte Ltd may process this information and publish the data for marketing purposes for current and prospective customers.
Rights and Obligations of Novocall
Novocall Pte Ltd shall not interfere with the Account of Customer and any information stored thereon.
Novocall Pte Ltd may ask Customers to express their opinion on the Services and the service and their satisfaction therewith.
Novocall Pte Ltd may analyze the manner of using the Services, in particular by collecting anonymous information allowing for functional and technical improvement of the Services (e.g. browser name and version, operating system, display resolution, connection speed, etc).
Novocall Pte Ltd shall have the right, at own discretion, to change the properties, functionalities of the Services or used software if it does not result in deterioration of the quality of the Services provided for the benefit of the Customer.
Novocall Pte Ltd reserves itself the right to temporarily make the entire or part of the Web Panel or the Services unavailable for technical reasons, in particular, due to maintenance or introduction of changes to the Web Panel or the Services. Novocall Pte Ltd shall make every effort to make such unavailability of the Web Panel or the Services least burdensome for Customers.
Novocall Pte Ltd undertakes to make every effort to provide the due performance of the Services in a continuous and uninterrupted manner.
Novocall Pte Ltd may block providing Novocall Pte Ltd Service if a Customer fails to make the payment or block the Service when a Customer has breached the provisions of § 5 of the Terms of Service. Prior to blocking the Services, the Customer is notified of such fact in due course (of the reasons, duration of the blockade as well as the possibility to unblock the Services).
Novocall Pte Ltd reserves itself the right not to provide Novocall Pte Ltd Service during the Trial Period solely for material-technical, organizational, or legal reasons. In such a case the Trial Period is prolonged.
Payment
The use of offered Services available on the websites listed above is free of charge for the first couple of weeks depending on the Service’s stated trial period.
After that free trial period if the Customer wishes to continue using our Services he or she will be requested to make a payment according to the currently effective price list placed on the individual website.
All payments shall be non-cash transactions, conducted electronically by external professional entities.
Non-payment according to the currently effective price list means resignation from the provided Services.
The receipts for all payments will be provided electronically and stored in the product as PDF files.
Refund Policy
Regardless of the billing cycle, the Company provides no refunds or credits for unused time of the Services or plan downgrades if you decide to close your account before the end of your subscription period.
There will be no exceptions in order to treat all Customers equally and to keep our administrative costs low for the benefit of our Customers.
Details for a trial account, paid subscription, and canceling the account are as follows:
1. Trial license
After signing up you get a new, fully functional Service account. The free trial is valid for several weeks (depending on the Service’s stated trial period) because we want you to test the Service in your own business environment and get to know our product well before you make your decision about the subscription.
2. Paid subscription
Once you decide to subscribe, we need you to provide your credit card details, number of Agents (operators) seats, and subscription period. We do not offer refunds on already processed payments – this policy is the same for all Customers – and you are responsible for all charges in your subscription.
3. Canceling the license
You can cancel your account (license) at any time in the panel under the Subscription tab. After canceling, your license will stop working immediately. Credit from previous payments will be lost and is not refundable.
Personal Data
Novocall Pte Ltd is dedicated to protecting data protection and promoting compliance with rules set forth by, among others, European Union.
This Agreement shall be supplemented by the General Data Protection Compliance form available through this link.
Any observation or breach of data protection may be reported via [email protected].
Complaints
Customers may make a complaint, in particular, if the Agreement is not performed by Novocall Pte Ltd in accordance with the provisions of the Terms of Service or law.
1. Complaints may be filed by e-mail sent to the address [email protected]
2. Complaints shall include at least the name and surname of the Customer, their e-mail address provided during registration as well as a detailed description and the reason justifying the complaint and a signature of the person making the complaint. In the event of doubts as to whether a complaint was made by a given Customer, Novocall Pte Ltd may request by e-mail that the customer confirm the fact of making a complaint within subsequent 7 days.
3. If the data or information provided in the complaint need to be supplemented, the Customer shall supplement the complaint within the time limit and in the scope specified by Novocall Pte Ltd for the complaint to be considered.
4. Novocall Pte Ltd shall consider a complaint within 21 days of its receipt or supplementation on the conditions specified in the Terms of Service and by law.
5. A reply to a complaint is sent to the e-mail address of the Customer provided during the Registration or in writing. Should it be justified to reimburse the Customer the entire or part of the fee paid, as a result of consideration of a complaint, such fee is reimbursed with the use of the same channel of payment which was used by the Customer to make those payments.
Closure of Account
The Customer may close their account at any time. Account closing means that the further use of Services with the use of the current password and login shall no longer be possible.
1. The Customer is responsible for closing their account.
2. Closing the account by the Customer before the end of the settling period for which a payment has been made does not obligate Novocall Pte Ltd to refund the amount for the unused period.
3. Novocall Pte Ltd reserves the right to close Customer’s account due to gross infringement of the provisions of these Terms and Conditions or in the event of illegal use of the offered Services.
4. Novocall Pte Ltd shall not be liable for any damage suffered by the Customer or the End-user arisen due to the suspension or closing of the account by the Customer or for other reasons arising from the Customer’s fault.
Guarantee and Limitations of Liability
Novocall Pte Ltd shall not be held liable for:
1. Incorrectly provided data by Customer at the Registration stage,
2. The lack of access to a Customer’s Internet or Authorized Persons or limited access to the Internet (Novocall Pte Ltd does not offer any services consisting in access to the Internet),
3. Limitations or improper operations of software or devices owned by Customer or Authorized Persons they use and which prevent them from using the Services. In the Terms of Service, Novocall Pte Ltd set out technical requirements necessary for the correct operation of the Services. In the event of any problems, during the term of the Agreement, the Customer may contact the technical assistance,
4. The damage incurred and benefits lost by customers or Authorized Persons which occurred as a result of disclosing customer Account Password by such customers or Authorized Persons to third parties,
5. The damage incurred and benefits lost by customers or Authorized Persons which occurred as a result of actions or omissions of such customers or Authorized Persons, in particular by their use of the Services in a manner contrary to the binding provisions of law or the Terms of Service,
6. The damage incurred and benefits lost by customers or Authorized Persons which occurred as a result of actions or omissions of third parties,
7. The damage incurred and benefits lost by customers or Authorized Persons which did not occur as a result of willful action of Novocall Pte Ltd,
8. Novocall Pte Ltd shall have no influence on whether or not any third parties take any action or actions in connection with the Services it provides. Novocall Pte Ltd shall have no influence on the manner in which customers or the Authorized Persons manage their Accounts.
Final Provisions
Novocall Pte Ltd reserves the right to update the Terms and Conditions and Privacy Policy at any time without notice. The most current version of these documents can be reviewed by clicking on the “Terms and Conditions” and “Privacy Policy” at the bottom of our website.
All disputes arising in connection with these Terms and Conditions shall be primarily resolved amicably.
Novocall Pte Ltd is open to set up a mediation in case of any conflict.
All disputes that cannot be amicably resolved shall be submitted for resolution by Common Court of Law at the location of Novocall Pte Ltd principal office.
The provisions of the Civil Code, the act on copyright and neighbourings, an act on electronic services providing, and other provisions of effective law shall be applicable in issues not governed by these Terms and Conditions.
Privacy Policy
Administrator of personal data
Thanks for using Novocall or visiting one of our websites! This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services.
Please carefully review this policy before you submit any information on or through our platform. By visiting this website and by using any part of the Novocall services and products, you consent to the collection, use, disclosure, and sharing of your and end-users information as further outlined below.
Part 1
1. Definitions
For the purposes of this agreement, the following definitions will be used for the below expressions (if the agreement does not state otherwise):
GDPR – means the Regulation (EU) number 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding processing personal data and free movement of personal data and repealing Directive 95/46/WE (general data protection regulation) (EU Journal of Laws of 2016, no 119, page 1);
The Law – means the law of 29 August 1997 on the protection of personal data (EU Journal of Laws of 2016, item 922) or any other legal act that will replace this law;
Personal data – means all information referring to an identified/possible to identify a natural person; a natural person possible to identify is a person who can be identified either directly or indirectly, especially by name and surname, ID number, location data, online ID or one or few specific features determining the physical, physiological, genetic, psychological, economical, cultural or social identity of a natural person;
Processing data – means any operation or a set of operations performed on personal data or a set of personal data automatically or manually such as collecting, recording, organizing, sorting, storing, adapting or modifying, downloading, viewing, using, revealing by sending, spreading or any other way of revealing, adjusting or combining, restricting, deleting or destroying;
Policy – this privacy policy
Website – a website provided by Novocall at www.novocall.co and www.call.novocall.co and at other addresses that redirect to the above address as well as any other address acting as its supplement or continuation and any other address that will replace the present one;
User/You – a natural person visiting the Website or using one or a few services or functionalities provided by the Website. The terms undefined within this policy, spelled with capital letters, have their own meaning given in the Regulations.
2. Scope
This Privacy Policy is effective to all information collected by Novocall Pte Ltd. from which an individual can be identified (Personal Information/Personal Data). This Privacy Policy also applies to all Personal Data received by Novocall Pte Ltd in the United States from EEA (European Economic Area) and Switzerland.
We keep a record of your account credentials, so when you instruct our APIs using your details, we know that it is you assigning the commands. Moreover, this way we can identify you when you talk to your account manager or our support team.
3. Data Retention
Customer Data collected during your use of the Subscription Service is retained in accordance with the provisions of the DPA and is retained for as long as you remain an active user and/or customer in your portal.
Your data is deleted upon your written request or after an established period following the termination of all customer agreements.
5. Questions and Contact
If you have any questions, or if you wish to access, update, amend, correct or delete, any of your Personal Information we store and process, please contact us at [email protected] or by postal mail at:
Novocall Pte Ltd
Attn: Privacy Officer
628 Jurong East St 31, 06-140
email: [email protected]
5. User Rights
1. Due to your personal data being processed, you are entitled to the following rights: (i) the right to request access to your personal data, put it right, delete or restrict the processing; (ii) the right to express opposition to processing, (iii) the right to transfer your personal data, (iv) the right to reverse your consent to process the personal data for a specific purpose if you had agreed already.
2. The right to file a complaint to a supervisory body regarding how we process your personal data.
3. You can fulfil your rights in accordance with the rules present in the Article 16 – 21 of GDPR by sending an email to: [email protected].
4. All notifications will be treated with attention and taken care of as soon as possible. In all cases, you will be notified within one month about what actions have we undertaken regarding the notification. In some cases (complicated notifications or regarding processing data under strict legal regulations), the execution period might be prolonged. We have the right to verify your identity when answering you and in order to make sure we take off your notification appropriately.
Part 2 – The data we collect, purpose, and duration1.
1. Account registration and use of website and web application
1.1) The main aim of processing personal data and other pieces of information by Novocall is to maintain and develop the Website as well as provide Users with specific Services.
1.2) A user’s account can be created on the Website by fulfilling a registration form. If you create an account by fulfilling a registration form we will process your given email address and name. Providing us with some data is necessary in order to use the services and make the account function properly. Failing to provide the required data means it is impossible for us to provide certain services and functionalities. The legal basis for processing will be Article 6 of Act 1, letter B of GDPR (this is the necessity in order to provide the service electronically).
1.3) If you do have an account on the Website, your personal data will be processed during the time the account is used. If you decide to delete the account, it expires, or the agreement is canceled (regardless of reasons of cancellation), your personal data will be processed no longer than it is needed for examining any complaints and claims regarding using our services (statutory period of cases falling under the statute of limitations).
2. Statistics
2.1) We monitor the quality of our services because we want them to be the best possible. This is why we run statistics of how certain functions of the Website are used.
2.2) In order to achieve this goal, we process data regarding your activity on the Website (for example, the amount of time you spend on the website, the IP address, location, device’s ID, and data regarding the browser and operating system you use).
2.3) The legal basis for processing data is Article 6 of Act 1, letter F of GDPR which is our legally justified interest that makes using our services easier for the users and improves the functionalities of the services.
3. Protection of Claims
3.1) In order to determine, demand and enforce claims, we may process some of your given personal data, especially name and surname, contact details (email address and phone number), data regarding using our services (if claims refer to the way you use our services) and other data necessary for justifying the claim, its enforcement and defense against claims in courts and other state bodies).
3.2) The legal basis for processing data is Article 6 of Act 1, letter f of GDPR which is our legally justified interest. The data here are processed until claims legally fall under the statute of limitations. However, processing the data will only include their storage excluding any other operations performed on the data with the reservation of different responsibilities required by law.
4. Marketing and newsletters
4.1) If you agree, your personal data may be used for sending marketing information via different channels (for example by email). You can cancel your consent at any time. The data will be processed until your consent is canceled.
4.2) People who have given their email addresses will be provided with a newsletter by Novocall. Supplying the data is voluntary but necessary in order to provide users with a newsletter. Failing to supply the data means the newsletter will not be available.
5. Callbacks
Users have the possibility to request a CallBack through Novocall’s software. In order to call you back, it is necessary for you to provide us with your phone number in the form on the Website. The given phone number is processed in order to call you back – based on Article 6 of Act 1, letter B of GDPR.
6. Geo-Location Data
Please be aware that Novocall Pte Ltd may have access to your geo-location data as we collect and process IP addresses of all devices you use our software on. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless of whether you are a Visitor or a Customer.
7. Third-Party Personal Data
7.1) We allow you to provide us with third-party Personal Data. We mean End-users data (your visitors/customers, people who use Services to contact you) and Agents’ data. The information that we may collect is the first name, last name, e-mail address, and other contact information. We do it in order to allow you to add Agents (persons you employ while using our software) to your account and provide services to your End-users. We will not use this information for any purpose which is not compliant with our Privacy Policy. Please be aware that we process the Personal Data of your End-users and Agents. We will not use this data for any purpose which is not compliant with our Privacy Policy. We may also collect other information (e.g., profile picture, network, username, user ID, age range, language, country) depending on your product and your privacy settings. There are other instances where we may receive information from third parties.
7.2) You may separately provide registration and purchasing information to websites, apps, product or service providers through which we provide access to registration for our Service. Depending on the particular promotion, when you register for the Service through such a promotional partner of ours, that partner may provide us with a user/member name that you already use with that partner’s products or services or that you or it have otherwise pre-selected as part of the promotion. For example, when you use an external social network (like your Google and Facebook account) to log in to the Service or to interact with us in another way, we may collect your name and other details from your social network profile and account (please see your social network’s privacy policy or support documents for more information about their sharing of information with connected accounts).
7.3) As you are using our Services, you may click through certain links or promotions that will enable you to purchase or use Services provided by promotional partners or other sites or commerce providers. Some of those entities may share with us certain information that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any information, except for credit card information (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly.
7.4) You may also separately share your information with other sites or entities, such as those that create professional marketing lists, to receive special offers and promotions from its partners. These entities or sites may agree to share your information with us. Whether or not any third party actually shares your information and to what extent they do share with us will depend on their agreement with us and their individual Privacy Policy. Novocall Pte Ltd is not responsible and will assume no liability if another site or commerce provider collects, uses or shares, any information about you in violation of its own privacy policy, or applicable law.
7.5) We may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual Customers, we may tie this information to the personally identifiable information they have provided to us.
8. Children Personal Data
We do not knowingly collect Personal Information from anyone under the age of 13. If you notice we collect and process Personal Data of anyone under the age of 13 incorrectly, please contact us at: [email protected] (or via support e-mail of the Service you use).
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through websites or Services.
9. Social Media
Our websites include social media features, such as the Facebook ‘Like’ button and Widgets, such as the ‘Share This’ button, or interactive mini-programs that run on our site.
These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
10. Signing in with Google and other OpenID providers
Depending on the Service you use, you may have the possibility to log in to our live chat customer support feature using sign-in services such as Google and other OpenID providers. These services will authenticate your identity and provide you with the option to share certain Personal Information with us such as your name and e-mail address to pre-populate our chat form.
Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.
11. Third-Party Software & Apps
We may provide links within our websites and services to the sites or services of third parties. We are not responsible for the collection, use, monitoring, storage, or sharing of any Personal Data by such third parties, and we encourage you to review those third parties’ privacy notices and ask them questions about their privacy practices as they relate to you.
12. Further Disclosure
Novocall Pte Ltd’s main purpose of gathering Personal Data and other information is to maintain Services, ensure safe and guaranteed Service performance for its Customers, upgrade and improve the functionality of its Services.
Owing to the above process to exceed our Customers’ expectations, we provide a constant development of our Services, the use of which becomes much easier and more convenient. In order to ensure the orderly and safe functioning of our Service, we cooperate and use software or other entities providing services (described below). We do not sell or lease your Personal Data to any third party. We will never share, sell, rent, or trade your registration and Personal Information with any marketing or promotional partners without your consent.
The following are exceptions, with respect to whom we may share your Personal Information:
12.1) Novocall Pte Ltd reserves the right to disclose Personal Data to any of our parent, subsidiary, affiliated, or successor companies.
12.2) Novocall Pte Ltd reserves the right to disclose and the Customer agrees for the disclosure and transfers its Personal Data and other information relating to the Customer to Third Party Service Providers (including Sub-processors) such as hosting, credit card processing, customer/support services, e-mail, text messages, push notifications providers or others. Upon your request, we can provide you with a list of entities that may have access to your Personal Data. We ensure these entities have access only to the minimum part of the Personal Data which is necessary for the proper service provision. Novocall Pte Ltd shall observe due diligence to make sure the processing of data disclosed to any entities is in compliance with our Privacy Policy and the currently effective law.
12.3) Credit/payment card data provided by the Customer are disclosed solely to professional companies that conduct non-cash transactions and only to the extent necessary to effect the payments. Except for the above situations, Novocall Pte Ltd shall not disclose any information or personal data provided by the Customer.
12.4) Personal Data can be disclosed to entities into which our company is merged, or to which our assets, site, or operations have been transferred. Mentioned entities will be able to use your Personal Information under the terms of this Privacy Policy. We will notify you if any of these events occur by updating this Privacy Policy and, if practically possible, via other means.
12.5) You should also be aware that courts of equity or governmental authorities may have the authority under certain circumstances to permit your Personal Information to be shared or transferred to third parties (other than Third Party Service Provider) without your permission.
Personal Data and other information provided by Customer shall not be disclosed to third parties unless the obligation to disclose the information to third parties results from the currently effective provisions of law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or if it is necessary for Novocall Pte Ltd’s security and the protection of its rights, including the protection against the claims submitted by the third parties. The provided Customer’s information may be utilized in the event of a breach of Terms and Conditions for the use of Services, misuse of funds, the necessity to take action against all Customer’s unlawful actions. Novocall Pte Ltd shall transfer no information or Personal Data to any third parties for marketing purposes. Novocall Pte Ltd reserves the right to use the provided Personal Data for marketing purposes and other purposes connected with presenting an up-to-date offer of Services and instructions or tips related to the Service in direct contact with the Customer. You may opt-out from such e-mails at any time by following the unsubscribe instructions located at the bottom of each communication or by e-mailing us at [email protected] (or via support e-mail of the Service you use).
The Recipient of Data
1. The recipients of personal data will be: (i) bodies supplying and supporting Novocall Pte Ltd’s systems in order to provide service for the Website (ii) telecom operators (in cases where CallBack function have been used); (iii) bodies providing service on current activities (for example accountancy) (iv) bodies providing service in supporting mailshots; (v) authorized Novocall employees and personnel; (vi) bodies providing analytical and statistical services.
2. In a case personal data is handed over beyond EEA, it will be done with proper security, mainly by: (i) cooperation with bodies processing personal data in countries with reference to which a specific decision has been issued by The European Commission; (ii) using standard contractual clauses issued by The European Commission; (iii) using binding corporate rules, approved by a proper supervisory body; (iv) when data are transferred to the USA – cooperation with bodies included in Privacy Shield and approved by The European Commission.
Choice
We will always give you an opportunity to choose opt-out before your Personal Data is (1) disclosed to a Sub-processor (other than Novocall Pte Ltd’s representatives doing work at our direction, or a third party affiliated or associated with Novocall Pte Ltd and connected with providing services and its current business activity), or (2) to be used for a purpose that is materially different than that for which it was originally collected or subsequently authorized by you.
The only exception to this choice for Personal Data would be where we are required to disclose your Personal Data pursuant to a governmental or judicial order, law, or regulation to meet national security or law enforcement requirements. We will enable our Customers to provide individuals with reasonable mechanisms to exercise their choices. To limit the use and disclosure of your Personal Information, please submit a written request by emailing us at [email protected] (or via support email of the Service you use).
Accountability of Onward Transfer
We will not transfer your Personal Data that originates from the EU and Switzerland to Third-Party Service Providers unless we ensure such Third-Party Service Providers are obliged to provide at least the same level of privacy protection to your Personal Data as required by the Principles of the EU-U.S. Privacy Shield Framework or the Swiss-U.S. Privacy Shield Framework and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). We will only transfer data to our Third-Party Service Providers (such as consultants, accountants, attorneys, and Sub-processors) who need the information in order to provide services to or perform activities on behalf of Novocall Pte Ltd and only for a purpose consistent with this Privacy Policy. Novocall Pte Ltd’s accountability for Personal Data that it receives under the Privacy Shield and subsequently transfers is described in the Privacy Shield Principles.
Access
We will not transfer your Personal Data that originates from the EU and Switzerland to Third Party Service Each data subject has the right to access, correct, amend, block or delete its Personal Data. The Company shall comply with any commercially reasonable request by Customer to correct, amend, block or delete Customer’s Personal Data, as required by Data Protection Laws, to the extent the Company is legally permitted to do so. If you wish to access, amend, or confirm that Novocall Pte Ltd has Personal Data relating to you, or if you wish to correct or delete your Personal Information if it is inaccurate, please notify us at: [email protected] (or via support e-mail of the Service you use).
If your Personal Data changes, or if you no longer desire our Services, you may correct, update, delete inaccuracies, or request deactivation of your account by making the change within the ‘my profile’ section of the site or by e-mailing us at [email protected] (or via support e-mail of the Service you use). We will respond to your access request within 30 days. To request removal of your personal data from our testimonials or customer support forum, please contact us at [email protected] (or via support e-mail of the Service you use). In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Surveys
From time to time, we may provide you the opportunity to participate in a survey within our applications or via e-mail. If you participate, we may require your name and e-mail address. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.
Add-Ons
We allow you the option to integrate your call back with third-party add-ons. Please be aware that Novocall Pte Ltd is not responsible for any information that may be collected through these third-party add-ons.
Data Protection
Novocall Pte Ltd applies technical safety measures of the highest standards to protect the provided Personal Data against loss, destruction, misuse, unauthorized access, or disclosure. The used measures and technology ensure the complete safety of the Personal Data provided by the Customer. The Personal Data is available solely to the Customer or to a person indicated by him provided authorized access has been granted to that person. You control who you allow access to the Novocall app by either selecting everyone or limited IP addresses. The security of your Personal Data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Novocall Pte Ltd takes all necessary steps to update and modernize the data protection system. No data transmission via the Internet, however, can guarantee 100% safety.
Testimonials
We post Customer testimonials on our websites that may contain Personal Data. In any other scenario, we do obtain the Customer’s consent via e-mail prior to posting the testimonial to post their name along with their testimonials.
Link to other sites
Novocall Pte Ltd’s websites may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personal data. This Privacy Policy applies only to information collected by Novocall Pte Ltd.
Personal Data Protection Act (Singapore)
Novocall aims to comply with the requirements of the Personal Data Protection Act 2012 (“PDPA”) and respects your choices in respect of your personal data.
We at Novocall take our responsibilities under Singapore’s PDPA seriously. We also recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data.
How Novocall complies with GDPR
At Novocall, we value your privacy and your users’ privacy. We want to be clear about the data we collect, how we use it, and your rights to control that information.
We value you and your users’ privacy, and that is why we updated our Privacy Policy and Data Processing Agreement to be compliant with the new GDPR legislation.
Several points in our Privacy Policy to comply with GDPR:
A) Clarification on what personal data we collect and its purpose
B) Third-parties we share personal data with
We also allow users’ rights to be forgotten/have data erased. You can erase the data of your users/leads from your call dashboard.
You are also able to delete all your account information when you cancel your plan by e-mailing: [email protected]
Data Processing Agreement
To be GDPR compliant, customers should download our Data Processing Agreement from the link below and return a signed copy to [email protected]. We also suggest that you add the proposed language below to your privacy policy: