Cold Calling: Nearly Everything You Need To Know

Reading time: 13 minutes Yup, despite what many say, cold calling still works. This is why we created this guide so you can ace your cold calling strategy, from getting the call right to perfecting your script.

11 Factors Influencing First Call Resolution (FCR)

Reading time: 9 minutes First call resolution helps in monitoring a company’s customer service and ability to resolve customer issues. This post covers factors that influence first call resolution.

How To Combine Cold Calling With Email Marketing

Reading time: 7 minutes Combining targeted email marketing with cold calling is your secret weapon to acquire leads, drive conversions, and increase revenue. Find out how you can do it in this article!

How Call Tracking Fits Into A Marketing Strategy

Reading time: 6 minutes Thinking of using call tracking but not sure how it impacts your marketing strategy? This article shares all you need to know about call tracking and how it helps your marketing strategy.

8 Effective Ways to Handle Angry Callers

Reading time: 6 minutes Feeling at a loss for words whenever you encounter a frustrated customer? Don’t worry, you aren’t the only one. Let’s find out 8 ways you can handle angry callers.

5 Ways VoIP Systems Utilize API Integrations

Reading time: 5 minutes VoIP systems provide businesses with endless benefits. Using API integrations, businesses can implement VoIP features into other applications and vice versa.

What Is IVR and How Do You Set It Up?

Reading time: 6 minutes Wondering what IVR is and how it works? Continue reading on as we guide you through the setup process to level up your call management.

7 Best Practices For Lead Response Management

Reading time: 7 minutes Responding to your leads quickly is what will set you apart from the rest. In this article, we discuss the best practices for lead response management!

How To Text Someone From A Computer (For Free)

Reading time: 7 minutes Text messages have always been made through mobile phones but did you know you can also text someone from a computer? Read on to find out more about how you can do this!

8×8 VS Five9: Which Is Better For Your Business?

Reading time: 9 minutes A big factor that contributes to your success of your business is the tools that you are using. In this 8×8 vs Five9 debate, let’s discuss which is better for your business!