Co-founder, CEO
Today, we are releasing what we consider one of our bigger features – The Novocall Agency Dashboard.
When we built our callback software, we found that it really matches the needs of small and medium businesses, especially those that rely on calls or with a mid to high touch service model.
But when we approached them, a huge portion referred us to their marketing agencies instead, as many SMBs are usually serviced by agencies. This means that Novocall’s platform does not just have cater to the needs of businesses, but to agencies as well.
After working closely and consulting with so many agencies, we’re happy to introduce: Novocall for Agencies
Our first roll-out, will be an agency dashboard that allows for seamless client on-boarding and management for the callback platform.
The Agency Dashboard offers a better way for you to manage your clients’ sites from a single dashboard.
This way, agencies will be able to:
In essence, the dashboard allows you to grant more customization and control of the widget and dashboard to clients, while still being able to monitor and control things from your end.
From your Novocall account, you can fill-up the form if you are an agency. Once we have approved it, you will automatically receive access to the perks, which include agency discounts for you and your clients.
1. Creating accounts – When setting up a client, you can invite them to set up their own account. This will allow them to manage it and pay for it themselves. You can then link clients to the Agency Dashboard so you will have access to their accounts.
2. Linking accounts – You can create and manage your clients’ accounts by creating them directly from the Agency Dashboard. In the case, the account will automatically be linked to your dashboard.
The dashboard has 2 main tabs: Overview and Accounts
In the Overview Tab, you will be able to see the overview of all activities including:
You’ll be able to change the dates and see your metrics populate accordingly.
The difference between the agency dashboard and the normal dashboard is how clients’ metrics are populated as well. This allows you to see which accounts are performing, and which are not, in just one glance.
In the accounts tab, there are 2 things to look out for.
Agencies will also be able to create a temporary pricing page (fixed price) for your clients to pay for their plans. This is useful when:
Agency control over clients have been one of the most popular requests by our users, and we’re really excited to push Novocall for Agencies live.
Do take advantage of the agency dashboard we built, and link more clients to your agency account. And of course, let us know how we can improve on the dashboard.
Sneak peek on what’s next: We’ve been privately testing monthly reports to send to your clients
P.S. Want to get more marketing ROI for your clients? Create an account here!
JJ is the Co-Founder of Novocall. When he’s not busy building the Novocall brand, he spends his time watching crime shows and documentaries.
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