Is PhoneBurner worth it: Features, Prices & Reviews

We explore 3 different Phoneburner competitors and compare their features and prices to help you make the best purchase decision.
Nigel Seah
Nigel Seah

Digital Marketing Executive

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Is Phoneburner worth it: Feature, Price & Review comparisons

Many things go into creating the perfect recipe for the best outbound call strategy.

You have to qualify the contact information you collected, prepare the most effective call script, and THEN you need to worry about the things that can potentially go wrong during the call.

Thankfully, outbound cold calling software like Phoneburner was invented.

Phoneburner’s review score shows that they are great at what they do.

It helps call reps lighten the workload by automating their outbound calling campaigns. In fact, Phoneburner is pretty good at what they do! Just check out their review score in the screenshot above ☝️☝️☝️

That said, there is no one-size-fits-all solution. Phoneburner may not be ideal for some of you.

Let’s examine 3 Phoneburner alternatives and compare its features to give you a better idea of which one is best for your business:

  • 8×8
  • Novocall
  • Adversus

What is PhoneBurner?

PhoneBurner is a power dialer and sales acceleration tool. It supports call-driven inside sales activities. These include outbound call campaigns and setting up call centers to support inbound calls.

What makes PhoneBurner great?

1. Real-time inbound call distribution

Phoneburner’s Leadstream feature helps distribute incoming calls in real-time. Using this feature, businesses can decide how leads are distributed to their call reps.

Choose between its round robin, lead blitz, blind pull, preview pull and first come modes to assign leads to individual reps.

2. They have their very own CRM tool

Phoneburner’s CRM tool is what makes it great.

For those who are already using software solutions to support your business, you should know that many of them are integrated with big CRM names like Hubspot and Salesforce.

But unlike many other software out there, Phoneburner actually has a mini built-in CRM with some basic features. These include smart email tracking, lead database, and calling directly from the CRM tool.

Where is PhoneBurner not doing as well?

1. Costs too much for what it's worth

 

Users of Phoneburner said that it’s too expensive and may not be worth it.

 

Many users actually share the same sentiment as us! Phoneburner has received generally positive reviews on software review sites. That said, many have said that it’s too expensive for what it’s worth. Just look at some reviews from the sites ☝️☝️☝️

 

The price of subscribing to Phoneburner is a bit too much.

 

While Phoneburner has generally great reviews, paying $149 (monthly subscription) and $126 (annual subscription) per agent may not be something that every company can afford.

Bearing all of that in mind, let’s take a look at some of the top Phoneburner competitors out there.

Who are PhoneBurner's top competitors?

8x8

 

8×8 is a unified communications platform that allows reps to receive and make calls through any device via a virtual number. It also allows users to switch between devices. For example, if a rep receives a call via an office phone, reps can use the app on their phones to pick up the call instead.

With 8×8, reps can make and receive calls from anywhere. This allows businesses to set up virtual call centers to support remote customer service and support.

Novocall

Novocall is a holistic call management software with a suite of call automation features that helps users generate both inbound and outbound leads.

 

Novocall is a holistic call management software that comes with a suite of features to support your call-driven operations.

Its outbound call dialer allows you to upload long lists of contacts onto the software and set up an automated outbound cold calling campaign. Its auto dialer is also highly customizable. For example, you can customize the time between calls. This lets you decide on how much time you want the software to wait before dialing the next number on the list.

To support your outbound lead generation, you can use Novocall’s inbound call widget. Embed the click-to-call widget onto your website and let your site visitors schedule calls directly from your website and generate inbound leads.

And to support your inbound lead generation efforts, its call tracking capabilities allow you to track your inbound calls to your marketing campaigns your leads came from to help you identify the best performing ads.

Adversus

Adversus is a cloud-based contact center and CRM software that automates your outbound calls. You can also set some rules into the system to let them automatically prioritize certain customers. As automated CRM, Adversus also possesses other key features like workflow management and lead management.

Feature comparisons

Features
Companies
 
PhoneBurner
Novocall
8×8
Adversus
Auto Dialer




Call Tracking

Call Recording




Call Scheduling Widget

IVR

Call List Management




Report and analytics




Price comparisons

Plan
Companies
PhoneBurner
Novocall
8×8
Adversus
Monthly
$149 per user
$25 per user (starter plan)

 
$40 per user (pro plan)
$26.45 per user (X Series X2)

 
$48.09 per user (X Series X4)

 
$125.04 per user (X Series X6)

 
$189.97 per user (X Series X8)
$107.58
Annual
$126 per user
$20 per user (starter plan)

 
$32 per user (pro plan)
$160.71

 

Conclusion

We hope that we’ve provided you with in-depth insight into what each software can provide you.

While all software can definitely support your outbound calling operations, only Novocall can provide you with well-round support for both your inbound and outbound lead generation efforts. You can even improve the visibility of your online campaign performance with its call tracking capabilities!

So get started with Novocall’s 14-day free trial today! 😉

Nigel Seah
Nigel Seah

Nigel is a Digital Marketing Executive at Novocall where he specializes in SEO. Prior to this, he had written for several SaaS companies including Workstream and the now defunct Hatchme. In his free time, he engages in strength training and is a lover of languages.

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