In your search for a business phone system provider, you would have come across Ooma and Vonage. These software are two of the biggest players in the booming VoIP industry, but this comes as no surprise.
In 2020, Ooma reported total revenue of $151.6 million while Vonage reported a revenue of $245 million. 🤯
But are they suitable for your business? What makes both of these software the best?
Let’s delve deeper into how these two compare to help you decide which is a better option for your business. 🤓
Ooma is a VoIP telephone service provider that targets both businesses and residential homes at an affordable price. It provides advanced features such as team messaging, video conferencing, and integrations with Salesforce and Zendesk.
The software is also compatible with mobile phones so you can take calls on the go. Calls can be transferred easily between devices like your laptops, smartphones, or tablets.
Vonage is an all-in-one UCaaS that provides voice, text messaging, video conferencing, team collaboration tools, and more. Some of their advanced features include call monitoring, automatic call distribution, and call recording.
It comes with a desktop and mobile app that helps you to keep track of all your business activities in one location.
How can you compare between two VoIP providers if you don’t consider call quality? After all, the whole point of having a business phone system is to make phone calls to your prospects and leads. What good is it if they don’t have good sound and connection?
Although both Ooma and Vonage provide HD voice quality, which is the industry standard, Ooma also has a number of other features that improve sound quality and connection.
For example, Ooma’s advanced voice compression technology decreases Internet bandwidth requirements so you don’t overburden your connection while still maintaining call efficiency. They also come with adaptive redundancy which detects poor voice quality and removes redundant packets to improve call clarity.
With that said, we have to give Ooma credit for providing their users with additional functionality to improve call quality for their users.
Which is better: Ooma
It’s important for companies to have reliable and effective support when it comes to setting up software. This enables customers to easily onboard and get their business processes up and running.
After all, no one likes to waste time.
Both Ooma and Vonage offer their users plenty of customer support in the form of online documentation and videos, as well as a variety of ways to get in touch with their team.
However, one difference between the two is that Vonage provides 24/7 phone support. Ooma offers phone support too, but only from 5am to 5pm PT, which could be inconvenient for those living outside of these time zones.
Ooma also has 24/7 live chat support, but phone calls are the way to go when customers need assistance. After all, 77% of customers believe that a phone call is the most effective way to get an answer quickly. 
Which is better: Vonage
To achieve a quicker sales cycle, business phone systems should integrate with other software such as CRMs, email marketing software, and even calendars. This helps to automate sales processes and reduce the workload of your reps.
Both software offer several integration options to popular software such as Salesforce, Zendesk, Slack, and Microsoft Dynamics. Although both software provide many integration options to allow you to automate your processes, Vonage takes the cake because of their integration with Siri.
With a voice command, you can initiate a VoIP call to any contact, giving you a fast and hands-free way to make business calls.
Which is better: Vonage
Other than offering integration options, business phone systems should have advanced features that support businesses.
When comparing features between the two software, Vonage comes out on top.
Vonage has over 50 features, including call flip, business inbox, and call screening, to name a few. While some of these features are only available in the higher-tiered plans, those who are willing to spend a little extra would have access to all their advanced features.
But don’t get us wrong — Ooma still offers more than 35 features such as team messaging and call routing. However, these features pale in comparison to Vonage.
Which is better: Vonage
Let’s compare and contrast the two pricing models.
Ooma’s pricing model starts from $19.95 per month per user and includes a number of features to get you started. The next tier costs $24.95 per month per user, which unlocks a few more advanced features for an affordable price.
Vonage’s basic plan costs $19.99 per month, while their advanced plan costs $39.99. On the surface, Ooma appears to be marginally less expensive than Vonage, despite the fact that the difference is just 5-cents.
But let’s go a little deeper and talk about value.
Ooma’s $19.95 plan gives you more value without the tiering of features that Vonage has done. As mentioned earlier, Ooma’s basic plan already provides you with more than enough features to get you started.
Notably, Ooma provides a 30-day free trial, while Vonage only offers 14 days.
Which is better: Ooma
Okay, so Vonage takes the lead with a score of 3, while Ooma comes in second with a score of 2. That’s pretty close. 
Let’s take a look at another business phone system provider you can consider before we come to a conclusion.
Novocall is a business phone system that comes with features like click-to-call, an outbound dialer, and call tracking to support call-driven lead generation efforts. With Novocall, you can purchase phone numbers and make calls to over 42 different countries at extremely low costs.
Let’s take a look at some reasons why Novocall is a viable option:
Novocall’s suite of call management features makes it ideal for companies that rely heavily on phone-based operations and sales.
Its click-to-call widget can be embedded onto your site to collect contact information from inbound leads who use it to schedule calls with you. This is a great way to capture lead information, especially when they’re already highly interested in your product or service.
The software offers an autodialer to automate your outbound cold calling campaigns. Eliminate the manual work for your reps by uploading lists of contacts and letting the dialer handle the rest.
Its call tracking feature allows you to trace calls back to its marketing source using Dynamic number insertion (DNI). It will automatically assign a unique phone number to each campaign so you can track multiple calls leading to the same campaign.
This provides you with deep insights about which campaign drove the most calls to your business and allows you to optimize top-performing campaigns.
Apart from these, Novocall also has other features such as lead routing, automated follow-ups, and call recording capabilities.
Novocall’s Starter plan costs $19 per month per user — but don’t be fooled by the word ‘starter’.
Even at the most basic tier, you get most of the advanced features such as call forwarding, website widgets, and integration options with apps such as Google Analytics and Facebook.
If you need additional features, you can consider getting the Pro plan, which costs only $39. The basic plan, on the other hand, is more than enough for small businesses and startups to get started!
Salesforce, Slack, and Google Analytics are among the software that Novocall integrates with. It also includes Facebook Lead Ads integration, which allows you to capture leads when they come across your ads on Facebook. This enables you to cast a wider net and capture more leads from various channels.
Furthermore, Novocall’s integration with Zapier allows you to connect to thousands of other apps that you use every day to automate your work!
Here’s a brief comparison of some important features a business phone system provider should have:
In this Ooma vs Vonage debate, which software emerged as the winner?
Although both software are among the best in the industry, their prices and feature offerings may not be suitable for you. Once again, it all boils down to what your business needs and how these software can fulfill those requirements.
If you’re a large company that can afford to pay more for comprehensive features, Vonage is a viable choice. They have powerful features that can keep up with the demands of a fast-paced company.
On the other hand, if you’re a small to medium-sized business that conducts call-focused sales activities, Novocall is the one for you. Its suite of call management features boosts the performance of your phone systems at a low cost. 🤟
Get started with us today with our 7-day free trial to see what Novocall can do for your business!
Faye is a digital marketing executive at Novocall. When she’s not busy writing articles for Novocall’s blog, she spends her time baking and playing with her dogs.
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