In your search for a cloud-based business phone system, you would have come across Aircall and Talkdesk. Both software are among the leading players in the business phone system space.
However, while they are certainly popular in the industry, they might still not be the best fit for you. Each of them has its pros, cons, and advanced features that are better compared to the other.
That’s why we’ve done an in-depth analysis of each software to help you decide which is the better option for your business. Let’s dive right in!
Although both software are similar, some factors differentiate them. In this article, we’ll look at the following factors to help find the best cloud-based contact solution:
No one wants to use software that has a steep learning curve. After all, you’d want to implement it and start using it as soon as possible without any obstacles and friction.
Both Aircall and Talkdesk are not complex to use. They have extremely intuitive dashboards and don’t require much time to familiarize yourself with the software. Because of their user-friendliness, even non-technical users will have no trouble utilizing either software.
✏️ Which is better: Tie — Both software are user-friendly and intuitive
Pricing is one of the most important factors to consider when deciding to invest in a software. After all, whenever money is involved, you should know what you’re paying for.
Talkdesk has four pricing plans and the features are tiered. The most basic plan, CX Cloud Essentials, costs $75 per user per month. Their Cloud Essentials plan has sufficient features to support your hybrid contact center needs with call routing, voice engagement, and more.
On the other hand, Aircall’s cheapest plan, Essentials, starts at $30 per user per month and is invoiced annually. Do note that you need a minimum of 3 users for this plan, and it offers the basic necessities for a call center.
All in all, we feel that Aircall triumphs in this section for affordability while still providing you with the much needed features.
✏️ Which is better: Aircall
Of course, when it comes to discussing call systems, discussing their features is a must. Business phone systems should have advanced capabilities to better serve business needs.
That said, Talkdesk comes out on top for this factor as it has multiple features such as predictive dialers, call scripting, and escalation management that Aircall lacks. To add on, Talkdesk also provides personalized coaching to help your agents perform better.
While Aircall certainly has advanced features as well, they pale in comparison to Talkdesk’s offerings.
✏️ Which is better: Talkdesk
Customer support can very well make or break businesses. Customers usually need first-hand information from the business itself, such as inquiring about the solutions and features offered.
Both Talkdesk and Five9 offer 24/7 customer support through phone and email. Self-service options such as e-guidelines are also available for customers on both platforms.
However, Five9 goes the extra mile by providing more options to contact them easily. They ensure full support by offering training videos and live instructions. In addition, well-trained reps will offer you premium support if you opt for the premium plan.
✏️ Which is better: Five9
As a business phone service provider, offering virtual phone numbers is crucial to help your customers scale and expand internationally.
Talkdesk offers phone numbers in around 160 countries worldwide. Depending on the country, they offer local, toll-free, and mobile phone numbers for your inbound or outbound calling needs.
On the other hand, Aircall only offers numbers to 100 countries
✏️ Which is better: Talkdesk
Customer support can very well make or break businesses. It’s important to have dependable and effective support to help customers whenever they need your help.
Both Aircall and Talkdesk offer a multitude of customer help in the form of online documentation, videos, and a variety of ways to contact their customer service reps.
If you’re one that prefers to talk over the phone, you’ll be delighted to know that Talkdesk offers more than 10 helplines across different countries like Singapore, Spain, Canada, and more.
To get help from Aircall, there can be some obstacles. You’ll have to submit a request for help or create an account to verify your email. If you’re in a hurry, this can be a hassle. Furthermore, several customer reviews on sites like G2 and TrustRadius have pointed out that Aircall’s customer support team aren’t the most helpful.
✏️ Which is better: Talkdesk
Business phone systems should offer several integration options with software like CRM, email marketing tools, and analytics apps to help improve sales productivity, cut down repetitive tasks, and shorten the sales process.
Both Aircall and Talkdesk offer a variety of integrations to automate your processes, but Aircall tops the list with a whopping 122 integration options. On the other hand, Talkdesk only has about 60 integrations, which definitely falls short compared to Aircall.
✏️ Which is better: Aircall
So, Talkdesk is clearly taking the lead here and proving to be the superior choice. But, before we come to a conclusion, let’s take a look at another option for a cloud-based contact center solution.
Novocall is a business phone system that helps you manage your contact center operations better with features like an autodialer, click-to-call, and call tracking.
Let’s take a look at why Novocall is a viable option:
Novocall’s suite of call management features can boost your call center performance and results. It is ideal for call centers that manage both inbound and outbound calls.
With Novocall, you can enjoy an entire stack of call management features like inbound and outbound call automation, lead routing, call tracking, call forwarding, and more.
With its click-to-call widget, this ensures a smoother transition from your website to calls. The widget also captures a caller’s information and logs it into your CRM.
Novocall also has capabilities for automated outbound calls to save you time dialing numbers for your outbound call campaigns. All you have to do is upload a list of your contacts, and the dialer will handle the rest.
The call tracking feature allows you to track calls using Dynamic number insertion (DNI) to find out which campaign is driving the most calls to your call center.
This allows you to optimize top-performing campaigns.
Compared to Talkdesk, Novocall’s pricing plans are much more affordable, starting at just $19 per user per month.
Even at Novocall’s most basic tier, you get most of the advanced features such as call forwarding, website widgets, and integration options with apps such as Google Analytics and Facebook.
As you scale higher and your business calling needs to escalate, you may upgrade to a better plan with more additional features for $39.
Novocall has a wide range of integration options, like Salesforce, HubSpot, and Google Analytics. Novocall also integrates with Facebook Lead Ads so you can capture more leads easily on Facebook.
Not to forget, Novocall’s integration with Zapier lets you connect with thousands of other apps. This integration gives you more freedom and widens the functionality of Novocall.
All these integrations options allow you to automate your processes and make more effective sales calls.
Novocall’s intuitive interface and easy deployment options can save you hours and costs of setup and maintenance that are synonymous with many VoIP providers.
It is no wonder that many of Novocall’s customers reported the setup took less than 5 minutes to get the software running.
For example, Novocall’s click-to-call widget can be set up by simply copying and pasting a generated code onto your website. This guarantees that even the most non-technical users with no prior coding experience can easily use the software to integrate it into their system.
So, in this Twilio vs Five9 debate, which software emerges the winner?
Despite the fact that both programs are among the best in the market, their costs and feature sets may not be right for you. It all comes down to what your company requires and how these programs might help you meet those goals.
Five9 is a suitable option if you’re a large corporation that can afford to pay extra for more comprehensive capabilities. They contain robust features that can keep up with a fast-paced company’s demands. Twilio, on the other hand, is unquestionably a viable option. It’s a terrific way to communicate with your customers because of its advanced calling options.
Novocall, on the other hand, is ideal for small to medium-sized businesses that conduct call-focused sales operations. Its call control features help your phone systems run better at a lower cost.
To explore what Novocall can do for your business, sign up with us today!
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