In your search for a robust business phone system, Aircall would have probably popped up.
There are many things that make Aircall an awesome software to use, but there are also factors that make you think otherwise. After all, there’s no solution that fits like a glove for every business.
That said, if you need a second opinion about it, then you’ve come to the right place!
Let’s dive deeper into Aircall’s alternatives so you know what your options are and can come to a conclusion.
Aircall is a cloud-based call center and phone system software that has over 70 integrations with helpdesk and productivity tools to support your call-driven business activities.
With the main business aim to make call support accessible, Aircall is now available from over 100 countries and from any device — web, phone, and desktop.
And to make call support more transparent, Aircall gives you in-depth metrics that let you see (in real-time) who is on call, inconsistent hold times, missed calls, and historical trends.
With powerful and seamless integrations with CRM and helpdesk tools, you can keep track of your call history with customers without handling the information separately.
Moreso, integrations with transcription tools enable you to record and analyze conversations to produce performance reports that can be crucial for your growth.
If your focus is a phone system with powerful integrations with any of your software, Aircall might be the perfect software for you.
Whether you’re integrating with HubSpot, Salesforce, or any other software, be assured of its simplicity and seamless integration to these platforms.
Moreso, Aircall has the most versatile and extensive native integration library that is easy to configure. In a few clicks, you can integrate with just about anything you can imagine with Aircall.
Aircall’s user interface is so compact, yet it is intuitive and user-friendly. You do not need extensive technical skills to set up and use the platform. From installation to integrations, it is extremely easy to navigate and get it running.
Not to forget the administration console that’s easy to use, unlike the admin panels for many other phone systems.
Onboarding is easy with Aircall’s powerful coaching capabilities. Getting meaningful metrics about your teams can give you insights into areas of improvement and the points of keeping up with them.
You can then use those insights with the call coaching feature where you can listen to a live call and advise your rep who can only listen to your tips without interrupting the call.
More often than not, using some phone systems does not offer comprehensive features to support team efforts, which can be detrimental to productivity.
As an all-in-one solution, Aircall offers extensive features like warm call transfers, notes on calls, and a shared inbox that’s often lacking with many other providers
Also, conference calls can be the greatest collaborative effort for taking meaningful conversations on the go for your team to discuss important topics within themselves or with your clients.
Aircall’s customer support is responsive, but they are not that supportive. Onboarding issues are slow and unnecessarily complicated. For instance, if you need to fix issues with your plans, you have to do it with your original salesperson who may not be reachable or off-duty.
For complex issues, it becomes hard for customer service staff to provide support, and you will end up becoming frustrated. It will take some time to get help or get answers to your issues.
Aircall’s pricing plans offer minimum flexibility in terms of cost as you have to add a minimum of 3 users for every plan. Each user is billed separately, and given the high cost per user, you can pay more than you expected.
That means the Essentials plan (the cheapest plan) would cost $50 X 3 = $150 every month.
For solopreneurs or young businesses, using Aircall might be a stretch on your budget. You might also be paying extra amounts for additional seats you don’t even need.
Most of the native integration with Aircall is standard; for instance, with Salesforce integration, you do not have the convenience of creating multiple custom objects. This can be a limitation for those who want to achieve more with their integrations.
Additionally, you can’t change the brand scheme colors on Aircall to match your company’s brand. There is also no night mode or custom themes.
Novocall is a holistic business phone system that supports call-driven lead generation efforts for businesses. It is packed with features like a click-to-call widget, an outbound dialer, and call tracking.
Its click-to-call widget can be embedded onto your website and collects contact details when inbound leads use it to schedule calls with you.
The software’s auto-dialer allows you to create cold call campaigns, and its call tracking tool helps you to track all your calls and attributes them back to each marketing source.
💡 Best known for: A business phone system for inbound and outbound calls
💡 Standout feature: Suite of call management features that support call-driven lead generation
💡 Pricing: Starter plan – $19/user/month, Pro plan – $39/user/month, Custom plan – Request for a quote
RingCentral MVP is another cloud-based phone system that has video calling and text messaging capabilities that’s built right into it to streamline your communications with your team and customers.
Besides the bugs disrupting your business processes, uninstalling and then reinstalling the apps is time-consuming.
💡 Best known for: Business phone numbers in over 100 countries
💡 Standout feature: Advanced call handling including whisper, barge, and more
💡 Pricing: Essentials plan – $19.99/user/month, Standard p – $27.99/user/month, Premium plan – $34.99/user/month, Ultimate plan –$49.99/user/month
Dialpad is another Aircall alternative that offers cloud phone systems for support teams and customer communications. Its workspace includes Talk, Message, Meet, and Contact Center, all in one place.
The most important selling point for Dialpad is its 100% Uptime SLA, which means there won’t be downtime throughout the year.
With Dialpad, you can set your business hours, and they will route your calls to voicemail during out-of-office hours. Then these voicemails will be transcribed automatically for you.
💡 Best known for: GSuite and Office 365 integrations
💡 Standout feature: 100% Service Level Agreement (SLA)
💡 Pricing: Standard plan – $15/user/month, Pro plan – $25/user/month, Enterprise plan – Contact Dialpad
Nextiva is a cloud-based business communications system with powerful features for your organization. It offers centralized business VoIP solutions with powerful data analytics and automation capabilities.
One of the key differences between Aircall and many others is that Nextiva offers multiple products that can be purchased separately or together, depending on your business requirements.
The team collaboration capabilities are still new to Nextiva and may still be prone to errors and limited capabilities. This means that Aircall is far better with this feature if you were looking for it.
However, Nextiva’s collaboration capabilities may come out better than Aircall’s in the future, so be sure to check it.
💡 Best known for: Business communication suite with features that can be bought separately at a fair price.
💡 Standout feature: Call recording and Call Pop
💡 Pricing: Essential plan – $14.95/user/month, Professional plan – $20.95/user/month, Enterprise plan – $26.95/user/month, Ultimate plan – From $57.95/user/month
Grasshopper is a virtual phone system designed for simple phone call communications. While it’s great for growing businesses, it does not provide the convenience of extensive phone services to accommodate more business demands, like video conferencing, CRM integrations, and call recording.
It has a dedicated mobile and desktop softphone where you can simply communicate with anyone anywhere as long as you are connected to the internet.
So if you need a cheaper alternative, Grasshopper could be a good choice for you.
💡 Best known for: Visual Voicemail
💡 Standout feature: Simultaneous call handling
💡 Pricing: Solo – $26/account/month, Partner – $44/account/month, Small Business – $80/account/month
8×8 is one of the major players and providers of Unified Communication tools, just like RingCentral and Nextiva. It offers multiple integration options with tools like Salesforce, Outlook, and Zendesk.
8×8 offers multi-channel communications that support phone calls, video conferencing, session initiation protocol (SIP) trunking, and more.
Since it is an all-in-one solution, it can serve all your needs in one place.
💡 Best known for: Interactive voice response feature that helps customers get their calls to the right department
💡 Standout feature: Auto-attendant
💡 Pricing: Contact center (Voice) – $87/user/month, Contact center (omnichannel) – $107/user/month, Contact center (advanced) – $146/user/month
OnSIP is a hosted PBX platform that offers unified communications through SIP capabilities. It does not require any hardware to use. All you need is to download their applications on your device and you are all set.
There are a lot of differences between SIP and VoIP, and the services offered through SIP are more advanced. OnSIP uses SIP technology for its communications..
Unlike many others, it uses a flex-pricing model to help small business owners to choose only those features that they want to use.
💡 Best known for: A lot of useful features that you can add as you go.
💡 Standout feature: Extensive admin portal
💡 Pricing: $49.95 per user, per month$18.95 per user, per month $0 to $49.95
CloudTalk is a remote-ready cloud call center software for sales and customer support teams to improve their customer experiences.
Just like Aircall, it integrates seamlessly with many CRMs and helps desks to help you organize your customer contacts and communications within a single platform.
It also peaks as the easiest to use with drag-and-drop workflow capabilities, automated builders, and smart auto-dialers that make it easy to set up and use.
💡 Best known for: Real-time customer card with all caller information like the client’s history of interactions, orders, chat or notes
💡 Standout feature: Automated Call Distribution (ACD)
💡 Pricing: Starter plan – $25/user/month, Starter – $25/user/month, Expert – $50/user/month, Custom – Contact CloudTalk for tailor-made offer
While no tool is a one-size-fits-all solution for everyone, each phone system software prioritizes certain features over the others.
As you have seen, there are more noteworthy features that can make Aircall great, just like there are more that make it a poor fit.
For example, if you focus on having an affordable customer support tool for call-driven lead generation efforts, Aircall may not be the perfect software for you. Instead, consider a tool like Novocall to support your business.
However, if you’re looking for all-in-one phone system, you should consider tools like RingCentral or 8×8.
The good news is, most of these phone systems offer a free trial before you commit, so make use of those to test their services!
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