CloudTalk vs Aircall: An in-depth analysis & review

Are you looking for a business phone system but aren't sure which one to pick? Let's see which software is best for your company in this CloudTalk vs Aircall debate.
Picture of Saqlain Mushtaq
Saqlain Mushtaq

Content Writer

Reading time: 7 minutes

You may have stumbled across CloudTalk and Aircall when looking for a business phone system. Both of these platforms are major players in the burgeoning VoIP market, with Aircall’s expected yearly revenue being $120.7 million, and CloudTalk’s being $25.1 million. 

However, while they are certainly game-changers in the industry, they might still not be the best fit for you. Each of them has its pros, cons, and better features compared to the other.

That’s why we’ve done an in-depth analysis to help you decide which is the better option for your business and how each one stacks up.  

Contents

What is CloudTalk?

CloudTalk is an easy-to-use, cloud-based phone system for sales and support teams.

Startups, scale-ups, SMEs, and e-commerce businesses use it to improve customer experiences and team performance. The software provides more than 50 advanced calling features such as automated call distribution, call monitoring, and predictive dialing. 

What is Aircall?

Aircall is a cloud-based phone system that provides flexible voice communication solutions

Aircall is a cloud-based phone system that provides flexible voice communication solutions for businesses of any size. It connects with the most common CRM and helpdesk systems such as Freshdesk, Hubspot, and Gorgias

Aircall provides an easy-to-use interface, seamless connections, and proven quality, which makes it easier for sales and support teams to have meaningful and productive phone interactions. 

Managers may add information from over 100 nations rapidly, expand their team, and view analytics to gain deeper insights.

💡 P.S: We’ve done an analysis of Aircall’s alternatives, check it out to see what your other options are!

CloudTalk vs Aircall

Although both software appear to be very similar on the surface, certain nuances distinguish them. When comparing the two, the following factors were taken into account:

  • Ease of use: If it’s simple to use and doesn’t take a long time to set up
  • Call quality: If it provides a better call quality
  • Range of features: If it has the necessary elements to enhance the call experience
  • Virtual phone numbers: If it offers virtual phone numbers internationally
  • Integration options: If it has integration possibilities for automating workflows
  • Customer service and support: If it provides efficient customer support and documentation
  • Pricing: If the software has economical plans

Ease of use

When it comes to choosing the best business phone system, simplicity is crucial. Whether you’re a small startup or a large corporation, having easy-to-use software gives you greater control and saves you time, thus rendering a simple interface that is easy to set up on top of the line.

Although both programs aren’t particularly complicated, Aircall’s user interface is the most user-friendly. All of the features and operations are clearly organized into multiple tabs on the dashboard.

Because it has such intuitive features, even non-technical users will have no trouble utilizing it.

✏️ Which is better: Aircall

Call quality

Call quality is undoubtedly the “deal-breaker” when it comes to deciding on a business phone system. After all, the purpose of a phone system is to make and receive calls. What use is it if the sound quality and connectivity aren’t good?

Although both CloudTalk and Aircall offer HD voice quality, which is the industry standard, CloudTalk has a variety of additional capabilities that increase sound quality and connectivity. 

In comparison to Aircall, CloudTalk includes a more globally distributed server infrastructure.

✏️ Which is better: CloudTalk

Range of features

Business phone systems should have advanced capabilities to better serve enterprises. When comparing the two software’s functionality, Aircall comes out on top.

Not only does Aircall have all of the essentials, but it also has some sophisticated features. Aircall enables you to set up powerful IVR and call routing capabilities to reduce lead response time.

Not only that, but you can use the call whispering feature to assist give advice to reps during the call. In a nutshell, Aircall provides everything you need to run an effective contact center.

CloudTalk also offers many features, such as smart call routing and smart call back. However, these benefits pale into insignificance when compared to Aircall.

✏️ Which is better: Aircall

Virtual phone numbers

As a business phone service provider, offering virtual phone numbers is crucial to expand internationally. 

That said, CloudTalk allows you to acquire phone numbers from more than 140 countries around the world. Compared to CloudTalk, Aircall only offers numbers to 100 countries. 

✏️ Which is better: CloudTalk

Integration options

Business phone systems should have the option to integrate with other software like CRM software, email marketing tools, and SMS apps to improve sales productivity, cut down repetitive tasks, and speed up the sales process

Salesforce, Hubspot, Zendesk, Shopify, and Intercom are just a few of the prominent apps that can be integrated with both technologies. 

Although both software packages offer a variety of integration options to help you automate your procedures, Aircall tops the list thanks to the quantity and quality of available integrations. CloudTalk provides 33 integrations while Aircall has a whopping 122 integration options.

✏️ Which is better: Aircall

Customer support and service

It’s vital for businesses to have dependable and effective support. This is so that customers can easily onboard, clear their doubts quickly, and get their processes up and running. 

Customer care and assistance can make or ruin a business. That is why, throughout a customer’s relationship with your organization, having trustworthy and skilled service is vital.

Both Aircall and CloudTalk offer a multitude of customer help in the form of online manuals and videos, as well as a variety of ways to contact their customer service staff. CloudTalk takes the cake with this, with multiple customer reviews praising the CloudTalk team for being communicative and extremely helpful in solving problems. 

CloudTalk also has a dedicated onboarding portal, tons of support resources, and localized support. 

✏️ Which is better: CloudTalk

Pricing

Price is an important differentiator when comparing any software.

Aircall’s monthly cost starts at $30 per user and is invoiced annually. On the other hand, CloudTalk’s packages start at $25 per user per month (if billed annually) or $30 per user per month (if billed monthly).

As both software’s feature sets are similar, CloudTalk wins this one by being slightly more affordable.

✏️ Which is better: CloudTalk

 

It seems that we have a clear winner with CloudTalk having a score of 4 vs Aircall’s score of 3. But before you decide to go with CloudTalk (or Aircall), let’s take a look at a 3rd alternative.

What is Novocall

Novocall is a business phone system that comes with features like click-to-call, an outbound dialer, and call tracking to support call-driven lead generation efforts.
Novocall is a business phone system that comes with features like click-to-call, an outbound dialer, and call tracking to support call-driven lead generation efforts.

Novocall is a business phone system to support call-driven lead generation efforts. It has advanced call features such as click-to-call, an outbound dialer, and call tracking. With Novocall, you can purchase phone numbers and make calls to over 42 different countries at extremely low costs.

Let’s take a look at some reasons why Novocall is a viable option:

Suite of call management features

Novocall’s suite of call management features makes it ideal for companies that rely heavily on phone-based operations and sales.

Novocall’s click-to-call widget can be embedded onto your site to collect contact information from inbound leads who use it to schedule calls with you.
Novocall’s click-to-call widget can be embedded onto your site to collect contact information from inbound leads who use it to schedule calls with you.

Its click-to-call widget can be embedded onto your website easily to allow visitors to request an instant or scheduled callback. At the same time, it captures lead information when they fill-up the form.

Novocall’s autodialer helps you to automate your outbound cold calling campaigns.
Novocall’s autodialer helps you to automate your outbound cold calling campaigns.

Novocall’s autodialer helps you to automate your cold calling and outreach campaigns by dialing through long lists of numbers automatically.

Novocall’s call tracking feature uses DNI to trace calls back to its marketing source.
Novocall’s call tracking feature uses DNI to trace calls back to its marketing source.

The software’s call tracking feature allows you to trace all calls back to its marketing source, so you know which campaign drove the most calls to your business and allows you to optimize these top-performing ones.

Aside from these, Novocall also has other features such as lead routing, automated follow-ups, and call recording capabilities.

Full-fledged features at a low cost

Novocall’s pricing plans.
Novocall’s pricing plans.

Novocall’s Starter plan has much more value and costs just $19 per month per user, which is slightly lower than Ooma’s base rate.

Even at the most basic tier, you get most of the advanced features such as call forwarding, a website widget, and integration options with apps such as Google Analytics and Facebook.

Even with this basic plan, businesses can get the most value out of this plan. However, as you scale higher and your business calling needs to escalate, you may upgrade into a better plan with more additional features for $39 or a customizable plan.

Several integration options

Salesforce, Slack, and Google Analytics are among the software that Novocall integrates with.

Novocall also has Facebook Lead Ads integration, which allows you to capture leads when they come across your ads on Facebook. This enables you to cast a wider net and capture more leads from various channels.

So which is better?

Which software proved victorious in this CloudTalk vs. Aircall debate?

Although both platforms are among the best in the market, their costs and feature sets may not be appropriate for your needs. It all boils down to what your company requires and how these programs can help you meet those goals.

Aircall is a viable option if you’re a huge organization that can afford to spend more for more extensive capabilities. They contain robust features that can keep up with a fast-paced company’s demands.

On the other hand, Novocall is ideal for small to medium-sized businesses that conduct call-focused sales operations. Its advanced call features help your phone systems run better at a lower cost. 

Get started with Novocall today to see what we can do for your business!

Picture of Saqlain Mushtaq
Saqlain Mushtaq

Saqlain is a content writer at Novocall.

Subscribe to our blog

Get insights & actionable advice read by thousands of professionals every week.

Start driving better conversations.
Novocall will be your new favorite business phone system.